25 Posts
0
2185
July 27th, 2022 04:00
x15 R2, WD19TBS, 240Hz monitor
Hi,
I am planning to get an Alienware x15 R2 with RTX 3070 Ti.
I already have D6000 dock but I am facing a lot of issues with Frequent High CPU Usage etc. I have got Samsung Odyssey G7 32" which supports up to 240Hz and its a QHD Model.
My Questions:
Does WD19TBS support QHD with 240Hz in Alienware X15 R2? As it supports only 144Hz in D6000 with XPS 15 9570, I want to ensure my new Laptop and Dock supports my monitor.
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DELL-Chris M
Community Manager
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56.9K Posts
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July 27th, 2022 06:00
That is unknown by Dell. None of the Dell Docks (TB16/TB18DC/D6000/WD15/WD19/WD19S/WD19TB/WD19TBS/WD19DC/WD19DCS) were validated/tested with Alienware Laptops.
DELL-Chris M
Community Manager
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56.9K Posts
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August 1st, 2022 04:00
This is all conjecture at this point. No one can say 100% what will happen until you actually connect all three.
yogesh03
25 Posts
1
July 27th, 2022 07:00
What about XPS 15 9570? if i get a WD19TBS, and connect with a 240hz monitor at QHD, will it work? all i need is higher refresh rates
A51-06
5 Practitioner
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3.1K Posts
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July 27th, 2022 10:00
Hi, I would like to say after doing some research the XPS 15 9570 would most likely work with the WD19TBS at QHD, the 240Hz I still have to do some research but I think you should be able to do so since its not a 4K signal but 1440p
yogesh03
25 Posts
1
July 27th, 2022 12:00
Hi!
Thank you so much!
I will go ahead and order it now.. In Mean time, can you please complete your research and let me know? I would be really thankful for your kind help!
Also Please do let me know if its same with X15 R2! (I know for a fact that M15 R7 works with iGPU which doesnt allow G-Sync as well instead of DGPU)
Please do let me know about XPS 9570 & Alienware X15 R2 (3070Ti Model)
I will be connecting only 1 Monitor.
A51-06
5 Practitioner
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3.1K Posts
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July 27th, 2022 19:00
Could you specify what ports you would be using on the monitor? as these are what the connectors on the WD19TBS have:
That line One 5K and Two 4K displays makes me think that its possible.
I finished my research and concluded that you can't use the docks to charge the laptop but I found out you can use them to connect displays.
yogesh03
25 Posts
1
July 28th, 2022 02:00
Hi,
1. I will be using separate charger for Laptop.
2. I will be using DP Port to connect to monitor. No Other USB C Ports will be used! May be one or two USD Type A. And ONLY 1 Monitor (Samsung Odessy G7 32" 2560X1440 240Hz)
I hope this will give me a solid answer from you
A51-06
5 Practitioner
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3.1K Posts
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July 28th, 2022 08:00
Got it.
Well @yogesh03 I have some exciting news for you!
yogesh03
25 Posts
1
July 28th, 2022 11:00
That means, in Alienware X15 R2 (3070 and 2080Ti) and XPS 15 9570, both will run in 240hz?
A51-06
5 Practitioner
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3.1K Posts
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July 28th, 2022 14:00
Yes 100%. As displayport supports that.
yogesh03
25 Posts
1
August 1st, 2022 22:00
So I got myself a WD22TB4 and it wasnt working 1440p @240HZ
I am not sure if its a limitation on Intel UHD 630.
But its running 240hz in 1080p.
Another BIG Problem is that, if i switch to 1440p with 144hz, whole laptop freezes and lags to death!
Will it be same on Alienware x15 R2 (3080 card)? Please advice as I am about to place order tomorrow, on my birthday!
A51-06
5 Practitioner
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3.1K Posts
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August 3rd, 2022 09:00
The 3080 should improve performance but I don't get how setting it to a resolution of 1440p at 240hz doesn't work. Could you please send a screenshot of what connectors go to which graphics card in NVIDIA Control Panel? and did you check for any optional updates regarding those two in Windows settings?
yogesh03
25 Posts
1
August 3rd, 2022 11:00
They all goto Intel Card.
A51-06
5 Practitioner
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3.1K Posts
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August 3rd, 2022 13:00
Hi @yogesh03 !
The iGPU should be able to handle it as it says on intels website that the 12700H at minimum supports 7680 x 4320 at 60hz via DP (DisplayPort 1.4a) which the dock has and are you connecting the laptop to the dock via DP or just Type C and then DP to the monitor from the dock.
I highly apologize for the inconvenice.
Nocteluca
2 Posts
1
August 5th, 2022 15:00
Can you close the laptop and use the displays only?. I have a WD19TB and a X17 R2. I can connect two displays but when I close the laptop, the displays switch off. Are you aware of this issue?. Do you know how to solve it?