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February 4th, 2025 17:31
m18 R1, System Repair wiped out all my data
Hi all,
I downloaded and tried to install Windows 24H2 on my Alienware M18 R1 and when I went to install it, it didn't work. At the same time, I was downloading the most current 23H2 software but had not installed it.
After Windows 24H2 failed, I did a system repair 2x's and on the 2nd time, my computer data was wiped out.
I'm picking up my computer today.
Anyone have a similar issue?
Stefos
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Stefos4
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February 8th, 2025 17:25
UPDATE:
It was not having the most recent BIOS that caused my Windows 11 23H2 Alienware to lose all its data.
When I tried to do a system repair, my external Samsung 2 TB drive would just stop due to the PC being whacked.
Thanks DELL for not telling me that the BIOS needed to be updated first..it cost me $195.
(edited)
ejn63
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28.6K Posts
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February 4th, 2025 17:33
Picking up implies you had Dell or a repair shop do the work -- if so, you'll need to ask them. Most repair shops will simply do a full reload of the OS (Dell does this when they're repairing a system).
Stefos4
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February 4th, 2025 17:45
@ejn63
Thanks......Yeah, I don't know what the heck happened but 23H2 was working fine and all my data was intact.
Stefos
Sydneyblue
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February 4th, 2025 17:47
Totally normal after sending out your laptop for repair they wipe the harddrive.