1 Rookie
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5 Posts
1
913
August 15th, 2022 02:00
m17 R5, I need stock VBIOS 3070 Ti Mobile 150W
Hey Guys! I have an issue with my GPU. I bought my computer almost 3 months ago and I didn't use my GPU yet. It has some firmware problems. I know that because I'm an computer engineer. Maybe there is a way to fix it but first I need stock VBIOS of this computer. Any official member or other same laptop user could help me? This is important me because now I'm far far away from civilization and cannot use my ProSupport for 1 month. I'll back again to Australia and want help from support but now I need this rom. Thanks for your patience and sorry for my Language. English is not my first Language. Kindly Regards.
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codenamecode
1 Rookie
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5 Posts
1
August 15th, 2022 06:00
I'm gonna use my warranty as you said @crimsom and probably they will replace my motherboard. Thanks for your time and advices!
crimsom
7 Technologist
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6.1K Posts
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August 15th, 2022 04:00
Hi @codenamecode welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.
You can use Dell Premium Support warranty now, because this includes online International support - help that travels with you. Please contact Dell using the phone number in your support documentation, or visit your online Dell account to create Service Request, so that Dell knows there are problems to fix. Allow Technical Support to have online access session to run their Diagnostic tests and provide solution.
Please click on @DELL-Cares to send Private Message requesting assistance.
DELL-Chris M
Community Manager
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56.9K Posts
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August 15th, 2022 05:00
The GPU VBIOS is rarely ever posted by Dell. The m17 R5 drivers page only shows the SBIOS and GPU drivers.
You never stated what the actual issue was with the 3070 Ti?
How did the issue start?
Did the 3070 Ti work out of the box?
You stated that you purchased the Laptop in Australia, but do not state what country you are in now? If Dell in the country you are in now never sold the m17 R5, they cannot support you.
crimsom
7 Technologist
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6.1K Posts
0
August 15th, 2022 06:00
Hi @codenamecode thank you for sharing update.
You can use Dell Premium Support warranty now, because this includes online International support - help that travels with you. If Dell in the country you are in now never sold the m17 R5, they cannot support you with hardware replacements.
Never update the BIOS version unless an application asks for additional features.
codenamecode
1 Rookie
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5 Posts
1
August 15th, 2022 06:00
I'm at Turkey actually I can take support from here but I do not have time That's why I was tried to find a solution myself. My Alienware has GPU crash problem. If I attend to launch a game with using my External Nvidia GPU my laptop freezes everytime also It doesn't boot itself with GPU Driver I can't pass BIOS screen and reach to desktop so I removed GPU from safe mode. Now I can use it with Proccessor Integrated graphic card and fortunately this thing sufficient to do my job. (I'm a frontend developer) But I talked with support and they said it is about motherboard and they have to replace it. I get an appointment from Dell Australia to motherboard replacement. I'm unlucky a bit because of this situtation but still happy. Also I'm not gonna change my BIOS for protect my product warranty. I will update my experience approximately after 40 days. Thanks to you Chris!
A51-06
5 Practitioner
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3.1K Posts
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August 15th, 2022 07:00
Hi @codenamecode ,
Try to get GeForce Game Ready Driver | 516.94 | Windows 10 64-bit, Windows 11 | NVIDIA and reinstall it.
Do a clean install by checking the option for a fresh install of the driver.
codenamecode
1 Rookie
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5 Posts
0
February 25th, 2023 21:00
Hey guys! Sorry for reply late but I wanted to update this topic for others have same problem. ,
Unfortunately you cannot solve this problem self, you need to take professional support so, I contected with Dell Support and they changed my motherboard as I want. Thanks for their supportive approach they were really helpful. After I saw how their warranty service perfect, I bought 2 more Dell Laptop and 1 Monitor!