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July 14th, 2025 03:06

m15 R6, Falling asleep and not waking up, #2

I have the exact same problem, with the exact same laptop. You described what I'm going through perfectly. I've done a clean factory reset 20 times. I seriously think something is wrong with the BIOS update. 

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July 14th, 2025 06:49

Click here to download and install the Nvidia Firmware utility.

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

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