1 Rookie
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22 Posts
0
2036
October 21st, 2022 09:00
AW3423DW, I damaged the panel
I have damaged panel by accidentally putting too much pressure on the screen when I was mounting the screen. There is a circle of damaged pixels where my thumb is. Its heartbreaking as the screen is new and I didn't realize how sensitive the panel is to pressure. Anyway I reached out to support who simply replied that I have to buy a new one! I asked about an option to repair but they never even bothered to reply so I am asking here.
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Tesla1856
8 Wizard
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17.1K Posts
0
October 21st, 2022 12:00
No, Dell does not repair monitors.
Even most local computer repair shops don't really fix monitors (only very minor issues). Finally, you can't "fix" a damaged TN/IPS display-panel.
Check your credit card. Some offer accidental damage protection on purchases.
I'm still not sure how you managed to break it. Did it fall ?
Vanadiel
6 Professor
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6.9K Posts
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October 21st, 2022 09:00
I don't believe that can be repaired.
DELL-Chris M
Community Manager
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56.9K Posts
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October 24th, 2022 07:00
"I'm still not sure how you managed to break it."
I have damaged panel by accidentally putting too much pressure on the screen when I was mounting the screen. There is a circle of damaged pixels where my thumb is.
Tesla1856
8 Wizard
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17.1K Posts
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October 25th, 2022 07:00
Yes, I read it the first time.
I was just curious why he was touching the actual display-panel in the first place. Maybe to prevent further problems by him or others reading ... suggest an alternative procedure. I just can't think of a scenario where it's required. Or, even allowed as AFAIK, it's not a Touch-Screen.
Vanadiel
6 Professor
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6.9K Posts
0
October 25th, 2022 08:00
It's OLED and by design they are thin. When I got my TV, we had to assemble the panel in the base. The panel was as thick as a credit card. It felt like holding on to a 65 inch piece of thin cardboard. I remember sweating a lot when we put that together....
Don't know about this specific screen, but I am thinking it's thinner than a regular display and much lighter in weight.