11 Posts
0
1025
January 25th, 2023 06:00
Aurora R7, no post
Hi Guys,
I thought I was clever but I am stumped.
When I hit the button on my R7, the fans and lights come on. The keyboard lights appear. No display on the monitor at all.
The button flashes yellow 3 times, 5 times, once, once. Consistently. After about 5 minutes it stops repeating.
I have changed the BIOS battery twice using different procedures but no change.
Any suggestions would be appreciated.
No Events found!
Davespace
11 Posts
1
January 30th, 2023 01:00
The fashes are confusing. I did note that if I take out the CMOS battery, ram, etc, I get the correct error code as stated in the manual. I swapped the power supply, which was surprisingly easy but with no improvement. I then switched the RX570 graphics card with an Aourus 1060, which only just fits and everything works again. The RX570 is not detected in the other computer I installed it in, so it is definitely dead. Hardware problems it was. Thanks for the help.
Vanadiel
6 Professor
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6.9K Posts
1
January 25th, 2023 06:00
As per the service manual, these are the error codes:
You might want to try and release the fleas.
flea release
Hopefully that returns it back to life.
Davespace
11 Posts
0
January 25th, 2023 07:00
Thanks for the reply, I did try to release the fleas. No change. Button still flashes 3-5-1-1. I have noticed that the HDD activity light seems to act normally after the error lights stop, so the hardware seems to be looking to the disc. Moreover, if the R7 is left on it appears to go to sleep in the normal fashion. The case lights go out and the button "breaths". I don't know what controls this. Even more stumped.
Vanadiel
6 Professor
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6.9K Posts
1
January 25th, 2023 09:00
See if you can try ePSA test using F12 key during post. ePSA test
Davespace
11 Posts
0
January 26th, 2023 03:00
Thanks for the suggestion. Tried that. Unfortunately no effect.
Vanadiel
6 Professor
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6.9K Posts
0
January 26th, 2023 07:00
Looks to me like you are experiencing a hardware error. Best bet is to chat with a Dell agent using the bottom right get help now chat button on this web page.
Vanadiel
6 Professor
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6.9K Posts
0
January 26th, 2023 07:00
If it passed ePSA tests, I would lean more towards a software issue. Did it past the tests, or did it simply not run any of the tests?
Davespace
11 Posts
0
January 26th, 2023 07:00
No image on the monitor whatsoever at any time. Used onboard graphics and graphics card output. Tried HDMI and DP. Also tried different monitors.
Vanadiel
6 Professor
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6.9K Posts
0
January 27th, 2023 09:00
If it passed all ePSA tests a hardware fault is unlikely since that is what the tests are there for.
If you don't get any image on the monitor and you know the monitor and cable work on a different system, than it's likely a hardware error of some kind.
22GREEN
2 Intern
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239 Posts
0
January 27th, 2023 09:00
Its probably a Motherboard issue something went snap/crackle/pop. I'm not clear on the replies if it passed all the ePSA Tests.
I have an R7 brand new from Dell when it was released. I'm dreading this happening to me. I'm sure it's coming.