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31 Posts
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1452
March 9th, 2023 16:00
Aurora R7, AWCC nightmare
Hi all,
So last night I went to bed my pc was working perfect. When I got up today I turned it on to send some email, when windows loaded everything up an error screen popped up for the command center.
I have screenshot it and will attach to this message. I cant figure out what the error is at all and hoped someone may help. I have uninstalled and reinstalled command center but the error is still there, its to do with thermals. I've also noted my fans get really loud and cpu temp climbs to around 75. I checked with another thermal app, however when I uninstall command center again, the temps drop right back down to the 30s, where they have always been.
Please can someone tell me what this error is and how I fix it.
Thanks.



Tesla1856
8 Wizard
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17.1K Posts
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March 10th, 2023 10:00
Better not to panic and start messing with the Alienware Command Center software itself.
Just Shut-Down, unplug, dissipate flea-power ... and leave unplugged for 15 minutes. That should take care of it.
If you must re-install AW-CC
- Uninstall old version
- Reboot
- Clean-Install previously working version (or the version that is Dell validated for your exact machine and also compatible with your current version of Windows).
- Reboot again and then test.
GrayG70
1 Rookie
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31 Posts
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March 13th, 2023 03:00
Just an update for anyone who experiences what i did.
Problem - AWCC stopped working after recent update running Win 10 X64.
Microsoft are pushing an update on win 10, updating the system to 22H2
Solution - Remove it, this happened to me. I run my Aurora R7 dual boot with unsupported macOS with OpenCore Bootloader which requires the secure boot Keys in the bios to be removed to make everything work. The problem with the update is it is literally a step away from the unsupported Windows 11 22H2. This warning is clear on the support page, Windows 11 22H2 update breaks AWCC if you have renamed the secure boot keys in the bios. If you have alol the keys installed it should be fine, however if like me you use OpenCore to boot other OS then that will stop your OpenCore booting the system.
Your choices are don't install 22H2, or look towards getting your bootloader digitally signed and added to the keys, which requires you to have a Linux system handy and is complicated unless you know what your doing. For me its been 3 years since I installed Windows 10 so I simply started with a fresh install of a previous older version of Windows 10 and stopped Windows Updates automatically updating the system, now everything is working perfect again.
GrayG70
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31 Posts
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March 10th, 2023 07:00
UPDATE - Uninstalled and reinstalled as per what was posted here and there by Dell as a fix, but made no difference, anyone got any ideas please how i can fix this without completely having to wipe my computer and start again.
ProfessorW00d
4 Operator
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2.3K Posts
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March 10th, 2023 08:00
Check what version of AWCC you are running and try installing a different version.
GrayG70
1 Rookie
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31 Posts
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March 10th, 2023 12:00
Thanks ill give that a shot, i have tried reinstalling a few diff versions but no joy, i still get that error window, my fear was a problem with the mobo, however, other thermals apps work fine. its a weird one, literally when i went to bed it was fine, powered up the next day and it was broken, i cant even see anything that may have caused it. but ill try what you say with the exact version and see what happens.
Vanadiel
6 Professor
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6.9K Posts
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March 10th, 2023 13:00
Look in the Windows event log and see if any system upgrades or other upgrades were installed around that time.
I have a feeling Windows update pushed an update on you that messed up the operation of AWCC.
GrayG70
1 Rookie
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31 Posts
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March 10th, 2023 15:00
Yes it did, it updated to build 19045 22H2.
GrayG70
1 Rookie
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31 Posts
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March 10th, 2023 15:00
That worked perfect, i shall remember that in future thankyou for the help. I run Opencore as my bootloader as im dual booted, to get opencore to boot i have to disable the factore installed secure boot keys in bios, however that is what stopped me even being able to reinstall AWCC, but yes youre solution worked a treat. now i need to figure if theres a way to boot opencore with those keys enable or figure out which one is directly related to Dell software installations and delete the rest.
GrayG70
1 Rookie
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31 Posts
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March 10th, 2023 16:00
Ok so here is the cause of the problem -
Bios - Secure Boot, Management keys. Disabling them allows me to boot Opencore, But it also stops the Dell software from delivering updates and other apps like Command Center. With the Keys enabled, All the software by Dell works as it should BUT stops Opencore from being able to boot by displaying a boot violation and will only allow windows boot manager to boot.
As im dual booted this is no good to me, Is there a way, to add a signature, append the cert for Opencore bootloader to work does anyone know, or indeed disable them and allow Command Center to operate.
Ive never been so restricted and locked down by any other motherboard in my life, Bit like Apple with their phones, i understand the need, for those with warranty etc, but theres lots of different operating systems and bootloaders people use these days, that youd think Dell could keep that in mind regarding Boot Policy.
If anyone can help me solve this Issue so i can use opencore and Command Center then you truly are a genius.
Vanadiel
6 Professor
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6.9K Posts
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March 10th, 2023 17:00
There's other bootloaders available for a dual boot system. Unless you need opencore for MacOs to boot, in which case the issue is with opencore forcing you to alter security settings to use the boot manager. It should not throw a boot violation when using the Management keys/secure boot.
You can try disabling the securebootmodel under opencore, but this will restrict which version of MacOs can boot as some need the Apple secure boot protocol to operate properly.
GrayG70
1 Rookie
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31 Posts
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March 11th, 2023 07:00
Yer im Dual Booting Big Sur, so i kinda need Opencore as theres no way to make the 1060 work under clover, kind of a tough one, either lose the full use of the GTX or lose the command center, shame i really like the Command center, one of the best thermal apps ive used to control my fans and lighting etc.
WestCoastD
42 Posts
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March 21st, 2023 19:00
I've been running WIN 11 Pro, build 22H2, on my Aurora R7 now for a few months, seems to be working pretty good. No major hiccups/failures yet, knock on wood. I will have to check Alien Command Center for any issues (I have noticed an error recently). Although I have run SupportAssist quite often, with no issues.
To be honest, I only recently became aware of the fact that Windows 11 22H2, is un-supported.
-----------------------------------------------------------------------------------------------------------
my Aurora system specs:
OS Name Microsoft Windows 11 Pro
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-4TKISSD
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.26, 1/19/2022
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume5
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.1413"
User Name DESKTOP-4TKISSD\DB_R7_ADMIN_201128
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 6.78 GB
Total Virtual Memory 18.2 GB
Available Virtual Memory 4.38 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
---------------------------------------------------------------------------------------------------------------
ago2180
1 Rookie
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9 Posts
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May 18th, 2023 19:00
This helped me Alienware Command Center Not Working? 8 Ways To Fix It (technewstoday.com)