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August 13th, 2022 11:00
Aurora R4, fan goes to full speed and then it shuts down
Alienware Aurora R4
Alienware Aurora R4 desktop starts and after a few minutes the fan goes to full speed and then it shuts down.
Came with win 7 pro and has been upgraded to win 10 home. After shutting down it doesn't feel hot nowhere you touch it. I have never changed anything on it. When it is on it does just fine, no errors pop up ...nothing. I have run diagnostics on it and everything passes.
i7 processor, overclocked to 3.8 from factory, 16 Gb of ram. geforce GTX 680 video card.
This computer is old but it's never gave me one bit of trouble till just recently.
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Berzerker1961
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August 25th, 2022 10:00
Running at 30 Celsius and purring like a kitten. Fan has not speed up once and it's faster than before.
Ran support assist everything got a check mark. It was the AIO and they can be filled. If anything else happens but as of now, I'll click solved.
Berzerker1961
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August 13th, 2022 11:00
It's liquid cooled. I noticed it is a little dusty because the last time I cleaned it was about a year ago but really only bad on the top of the video card. The rest isn't that bad.
Thanks for responding ProfessorW00d
Berzerker1961
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August 13th, 2022 11:00
Thank you for responding so quickly EdCo64, Yes, I love this computer and it's been the best one I've ever owned but sending it back to dell it's in my pocketbooks best interest. I was hoping someone here might have ran into this same problem and could point me in the right direction on what to check or look into.
Tesla1856
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August 13th, 2022 11:00
Sounds like a hardware problem. Could be just about anything. You troubleshoot like any other desktop computer.
I definitely would not be Over-Clocking it. If it's been Over-Clocked all these years, there is a good chance something finally burnt-up.
Berzerker1961
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August 13th, 2022 11:00
It came that way from the factory so I figured they knew what they were doing. The cooling system is closed loop and I thought it might be just some old thermal past but like I said you can touch inside and nothing is overly hot, just warm. I wanted to see what more experienced people thought before I tried the thermal paste. It does still have the A10 bios and there is an upgrade. The CPU passed all the tests from the dell site.
ProfessorW00d
4 Operator
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August 13th, 2022 11:00
That is a classic!
Liquid or air cooled CPU? Drop some photos of the inside.
Can you monitor temps before the shut down?
EdCo64
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August 13th, 2022 11:00
I had the same problem 11 years ago with a R3 and a GTX590.
Berzerker1961
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August 13th, 2022 12:00
Ok got it to stay on long enough to see the disk column went to 100% then the fan went to full and I shut it down. There was a failed update a few days ago but the computer said it reverted back. Might be in the software? I'm not sure. Temp was at 25-26C the CPU usage was at 3 to 14%. The drive tested OK when I done a diagnostic on it a day or so ago.
Do you think I should reinstall windows and see what happens?
Vanadiel
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August 13th, 2022 13:00
Check the windows event log to see what errors are logged before doing anything else.
EdCo64
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August 13th, 2022 15:00
Ignore all replies, just love your wonderfull R4, its still amazing to see that a R4 works, with Factory settings^^
Vanadiel
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August 13th, 2022 15:00
If the diagnostics are ok, I am leaning more towards a driver issue. Do you happen to know which fan goes to full speed? I have seen before where on video cards that have more than 1 fan, if the master fan with the tach signal has a bad bearing and does not turn, the second/third fan will speed up to maximum speed.
Berzerker1961
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August 13th, 2022 15:00
It's the main fan at the back that with the close looped water cooler on it that speeds up. If its sat for a couple of hours it can't be hot or overheating. Just turning it on sometimes makes it do this.
The sensor when I did check on the CPU looked fine. I have ordered some air cans to clean it again and thermal paste just in case but I'll hold off on that till I make sure that the problem , don't think it is though.
Berzerker1961
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August 13th, 2022 15:00
Sorry if I made it seem I wasn't listening to every ones advice EdCo64, I am.
But if it gets fixed I'll be the one fixing it, I can't afford Dell to service it and shipping both ways.
EdCo64
2 Intern
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201 Posts
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August 13th, 2022 15:00
hmm...maybe try to upgrade your psu? Its unclear why your main fan is running up, that could be a lot of reasons...what kind of Windows are you use, and are you a Windows Insider?
the meanwhile i listen to https://www.youtube.com/watch?v=nDRY0CmcYNU&ab_channel=RobertDavis
extinct since 1982
Berzerker1961
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August 13th, 2022 15:00
Thanks Vanadiel
I'll do that if I can keep it running long enough to check. It's like the times in between the boot and shut down are getting shorter and I don't want to destroy a critical part trying to see what's wrong with it.
One minute it acts like a hard drive issue and the next it makes me think it's a video card. It will boot sometimes and run for close to 15 minutes and other times only a few minutes. I never know how long before I have to stop again? When I do get it on I'm running tests left and right and checking everything.
I'm not great with PC's but I'm no dummy... I've fiddled with a few but this has me stumped.
Earlier I turned it on and it went straight to high fan so I just shut it back down.
Maybe just remove one part at a time and see if the fan goes to full?
I understand everyone here would like me to use Dell care but like I said my pocketbook says different.
Was hoping for some pointers, that's all.