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April 9th, 2024 06:39
Aurora R16, constantly crashing, poor CPU performance
Hello
I have the same issue as many others with constant crashes described here https://www.dell.com/community/en/conversations/alienware-desktops/aurora-r16-games-keep-crashing-after-a-while/65bd623e1eeda817db12141a
I was able to stabilize the system by using Intel XTU and applying the default profile. However, my system performance is abysmal. While running 1000 integration tests in Visual Studio the CPU Utilization is always below 5% and Current/EDP Limit Throttling constantly on. What could be the issue? running so many tests is usually very CPU heavy and it seems like my machine isn't able to utilize it at all.
I ran the Intel CPU Diagnostics Tool and all tests passed.
I haven an open service-request, but support hasn't been helpful at all. They categorized mi issue as BSOD (only appeared once because of clean GPU driver install) and only want to know what software I have installed what could cause instability.
Vanadiel
6 Professor
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6.9K Posts
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August 22nd, 2024 20:24
See here on what to do if you are still experiencing issues after you installed the correct BIOS file.
JohnDotKay
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46 Posts
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August 23rd, 2024 04:37
I grabbed a copy of PassMark Performance test and ran it with the system in Balanced and Performance mode... Both sets of results were very similar, but Performance mode scored marginally better overall. Balanced mode gave me a score of 15112.6 whereas Performance mode came out at 15122.3 !! They are close enough that in reality there now seems to be no real difference between Balanced Mode and Performance Mode.
This is on a system that has the 2.10.1 BIOS installed, and that prior to having the CPU swapped by Dell would not do anything stressful in Performance mode without some sort of crash or other instability (even after the BIOS upgrade).
The net of all this supports other recent postings... if your system is crashing or otherwise unstable in Performance Mode and you have already applied the 2.10.1 BIOS, talk to Dell Support and have them swap the CPU.
DELL-Nat M
Community Manager
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3.3K Posts
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September 11th, 2024 16:13
Hi everyone,
A patch to prevent game crashes is available. Please update your BIOS using the provided link or visit your product page if you have a different system (R15 or XPS 8960).
Alienware Aurora R16 System BIOS
Important Notes:
*This patch prevents users from being impacted by the issue described in this thread.
*If you’re already experiencing BSOD, please contact support regardless of your warranty status for further assistance.
(edited)
ProfessorW00d
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2.3K Posts
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April 9th, 2024 12:30
What happens if you run the 5 minute stress test in XTU . . . does CPU usage go to 100%? What else is throttling besides Current during the stress test? Try to post a larger image.
ProfessorW00d
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April 9th, 2024 18:39
This is an interesting article
“Intel is aware of reports regarding Intel Core 13th and 14th Gen unlocked desktop processors experiencing issues with certain workloads. We’re engaged with our partners and are conducting analysis of the reported issues.”
(edited)
WinnebagoJay
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April 9th, 2024 19:01
I, too, have this issue. R16 with 14900KF and a 4090 with 64gb of RAM. I haven't even played a game. My system just blue-screens randomly with random drivers. One time it's NTFS.SYS and the next It's the kernel. My system is just unstable. It blue-screens about once a day or so. I'm applying the Intel Xtreme setting from the other thread. I hope it helps. It runs hot, too. Like it's laboring to function.
BIOS 2.6.0 was released today. Let's see if it helps.
Peace and successful outcomes to your problems, everyone!
ProfessorW00d
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April 9th, 2024 20:44
@WinnebagoJay please keep us posed regarding your efforts and results.
Vanadiel
6 Professor
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6.9K Posts
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April 9th, 2024 21:15
For BSOD do a pre-boot test to make sure it passes all tests.
It should not run hot when idling, unless something is taking up CPU resources.
(edited)
WinnebagoJay
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April 9th, 2024 23:08
@Vanadiel All tests pass successfully. I tried the Intel XTU and it still crashes. I'm very bummed and feel like I bought a lemon. I'm past my 30 days so I'm stuck with this thing.
Vanadiel
6 Professor
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6.9K Posts
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April 9th, 2024 23:29
@WinnebagoJay What are your idle temperatures for CPU and GPU?
WinnebagoJay
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April 9th, 2024 23:36
@Vanadiel 58 and 50 respectively. I can't seem to figure out what triggers the crash. I think it's random. One time I'll get a BSOD and the next it locks solid and I have to power cycle it.
Vanadiel
6 Professor
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April 9th, 2024 23:38
@WinnebagoJay so it crashes or locks up just sitting idle without any use?
ProfessorW00d
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April 10th, 2024 00:15
@WinnebagoJay 58C at idle is not good. Consider getting some good quality thermal paste and re-pasting your CPU water block.
WinnebagoJay
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April 10th, 2024 00:17
@Vanadiel, correct. I can't figure out a pattern. Nothing that points to a culprit.
WinnebagoJay
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April 10th, 2024 02:00
@Vanadiel Here's my most recent bugcheck. I'm losing steam and getting real tired so I may wait to research it until tomorrow or Thursday. Chronic fatigue is a killer.
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000020, 0x0000000000000002, 0x0000000000000001, 0xfffff80743ad99b0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 00000000-0000-0000-0000-000000000000.