1 Rookie
•
9 Posts
0
329
August 26th, 2024 03:08
Alienware R15 BSOD after Alienware Command Centre update
Alienware Aurora R15
An update was pushed to my Alienware R15 last week on 20 August 2024. I thought it should be safe to do so.. so went ahead and updated it. Immediately the PC shuts itself down and went into multiple BSOD errors after I launched the app to check if any new features.
REGISTRY_FILTER_COVER_EXCEPTION, CLOCK WATCHDOG_TIMEOUT, IRQL_NOT_LESS_OR_EQUAL, SYSTEM_SERVICE_EXCEPTION.
I contacted DELL support and the support person suggest to do some diagnostics and eventually decided to do a reinstall of Win11. I tried many ways to reinstall and even clean install and all resulted to failure. Unable to login to windows and even safe mode. The support request has taken a week already and waiting for an SSD stock availability before a technician can visit to diagnose the issue. Sorry to say but I feel the Premium support service is quite slow.
Any others experienced the same issue?
Vanadiel
6 Professor
•
6.9K Posts
1
August 26th, 2024 15:52
Set AWCC to defaults, then enter BIOS mode by pressing F2 during post, and select defaults.
Reboot and see if it resolves the issue.
If not, you might have the Intel CPU issue in which case you would have to contact a Dell agent by pressing the "get help now" button.
Chino de Oro
9 Legend
•
8.1K Posts
1
August 26th, 2024 03:58
Recently, users reports have been involved with the stability of 13th and 14th generation Intel processors. This could have happened to you and caused you to draw conclusion with coincided system updates.
There should be some kind of error from diagnostic indicated a failed SSD. Else, the replacement of boot drive may not address the issue.
Am thinking you could try a BIOS firmware update as Dell recently pushed new firmware update to address the stability of 13th and 14th generation Intel processors. You can run update via one time boot menu, outside of operating system using a USB drive.
vict0r
1 Rookie
•
9 Posts
0
August 27th, 2024 18:40
@Vanadiel Thanks. This exactly resolved the issue. I am not sure whether it was a bug in the recent 16 Aug 2024 AWCC update. Somehow after updated I clicked on customise from balance mode, immediately it went to shutdown and BSOD.
Sadly since I attempted to reinstall win11 per advised by DELL support even after letting them know how I get the BSOD in detail.. but now I managed to continue with a clean install of win11 via the USB having the win11 media creation tool after your post here. I thought about it at first but didn't find the relevant settings in the BIOS for that.. so ended up going through all the trouble. Thanks again for you help.
(edited)