Tela azul ao reproduzir determinados vídeos - INSPIRON ONE 2330

Consegui tirar um relatório do windows sobre o erro ocorrido: Version=1 EventType=BlueScreen EventTime=132083905465189301 ReportType=4 Consent=1 UploadTime=132083905470829300 ReportStatus=268435456 ReportIdentifier=d225e0ce-3836-42ba-8d34-6f21509790a8 IntegratorReportIdentifier=5ea0fcb9-cb9c-4c3e-b2c9-c905c34d8a61 Wow64Host=34404 NsAppName=BlueScreen OriginalFilename=WerFault.exe AppSessionGuid=00000000-0000-0000-0000-000000000000 BootId=34 IsFatal=4294967295 EtwNonCollectReason=3 Response.BucketId=AV_INVALID_igdkmd64!COPPModule_startupX Response.type=4 Response.CabId=cd41b343-f972-4ce0-8764-c63a97810f7b Sig[0].Name=Código Sig[0].Value=50 Sig[1].Name=Parâmetro 1 Sig[1].Value=ffff870ed5010000 Sig[2].Name=Parâmetro 2 Sig[2].Value=11 Sig[3].Name=Parâmetro 3 Sig[3].Value=ffff870ed5010000 Sig[4].Name=Parâmetro 4 Sig[4].Value=2 Sig[5].Name=Versão do SO Sig[5].Value=10_0_18362 Sig[6].Name=Service Pack Sig[6].Value=0_0 Sig[7].Name=Produto Sig[7].Value=768_1 DynamicSig[1].Name=Versão do sistema operacional DynamicSig[1].Value=10.0.18362.2.0.0.768.101 DynamicSig[2].Name=Identificação da Localidade DynamicSig[2].Value=1046 State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=18362 OsInfo[3].Key=ubr OsInfo[3].Value=239 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=1046 OsInfo[7].Key=geoid OsInfo[7].Value=32 OsInfo[8].Key=sku OsInfo[8].Value=101 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=768 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=37860 OsInfo[15].Key=osinsty OsInfo[15].Value=2 OsInfo[16].Key=iever OsInfo[16].Value=11.239.18362.0-11.0.135 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=6049 OsInfo[19].Key=svolsz OsInfo[19].Value=465 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=190318 OsInfo[22].Key=bldtm OsInfo[22].Value=1202 OsInfo[23].Key=bldbrch OsInfo[23].Value=19h1_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.18362.239.amd64fre.19h1_release.190318-1202 OsInfo[30].Key=buildflightid OsInfo[31].Key=edition OsInfo[31].Value=Core OsInfo[32].Key=ring OsInfo[32].Value=Retail OsInfo[33].Key=expid OsInfo[34].Key=containerid OsInfo[35].Key=containertype OsInfo[36].Key=edu OsInfo[36].Value=0 File[0].CabName=072319-10937-01.dmp File[0].Path=072319-10937-01.dmp File[0].Flags=851970 File[0].Type=2 File[0].Original.Path=\\?\C:\Windows\Minidump\072319-10937-01.dmp File[1].CabName=sysdata.xml File[1].Path=WER-21296-0.sysdata.xml File[1].Flags=851970 File[1].Type=5 File[1].Original.Path=\\?\C:\Windows\TEMP\WER-21296-0.sysdata.xml File[2].CabName=WERInternalMetadata.xml File[2].Path=WERF7EC.tmp.WERInternalMetadata.xml File[2].Flags=851970 File[2].Type=5 File[2].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF7EC.tmp.WERInternalMetadata.xml File[3].CabName=WERInternalRequest.xml File[3].Path=WERF81C.tmp.xml File[3].Flags=851970 File[3].Type=5 File[3].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF81C.tmp.xml File[4].CabName=memory.csv File[4].Path=WERF906.tmp.csv File[4].Flags=589826 File[4].Type=5 File[4].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF906.tmp.csv File[5].CabName=sysinfo.txt File[5].Path=WERF984.tmp.txt File[5].Flags=589826 File[5].Type=5 File[5].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF984.tmp.txt File[6].CabName=Report.zip File[6].Path=Report.zip File[6].Flags=65536 File[6].Type=11 File[6].Original.Path=\\?\C:\Windows\system32\Report.zip Ns[0].Name=stopcode Ns[0].Value=00000050 Ns[1].Name=p1 Ns[1].Value=FFFF870ED5010000 Ns[2].Name=p2 Ns[2].Value=0000000000000011 Ns[3].Name=p3 Ns[3].Value=FFFF870ED5010000 Ns[4].Name=p4 Ns[4].Value=0000000000000002 FriendlyEventName=Encerramento inesperado ConsentKey=BlueScreen AppName=Windows AppPath=C:\Windows\System32\WerFault.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=00000000000000000000000000000000 MetadataHash=1339126466