SANnavでのログ取得方法

Via Web Browser

1. Log in to SANnav

2. Click on "SANnav" on the top right of the menu

3.Click on “Services” in the left menu

4. Click on “SAnav Support Data Collection” which is the third one from the top.

5. Click the “Actions” button on the far right and click “Generate”.

6. You can leave the default selection, "Logs and Database," as "Partial," but
   change the "Include data for selected date range" in the center
   to "Last Week" or "Last Month" so that the logs at the time of the failure are included.
   Click "OK."

7. A pop-up window will appear stating that the creation is in progress. Click "OK".

8. The creation status will be displayed in the list, please wait until it says Generation Completed.

The file is large and will take time to update, so please click the Refresh button on the screen to update it.

9. Check the checkbox to the left of the file name, click the "Actions" button in the upper right and
   click "Download".

10. Depending on your browser settings, a file save window may appear, so save it.

Get via CLI

1. Log in to the SANNav server via ssh.

2. Run "<SANnav installation directory>/bin/sannav_support_data/generate-sannav-support-data"

//*** Execution example ***//
[root@test1 sannav_support_data]# ./generate-sannav-support-data 
******************************** ******** ************************************************ ******** ******************
*********************** ******************* *** Support Data CLI ************************ ***************************
*** ******************** ******************************************* ******************** ********************
1) Logs Only
2) Logs and Database
3 ) Exit

#? 2 <=== Select "Logs and Database" for "2"

SupportSave triggered to collect Logs and Database
SANnav support data generation is in progress. SAnnav supportsave is a time consuming operation.
[\] <=== This will take some time
SANnav Support data is generated successfully in CLI mode.
[root@test1 sannav_support_data ]# 

3. The log files are stored in the "<SANnav installation directory>/sannav_support_data" directory.

[root@test1 sannav_support_data]# ls -l
total 1818196
drwxr-xr-x 14 root root 222 Jul 23 00:31 daily_dumps
-rw-r--r-- 1 root root 1861828806 Jul 23 11:18 test1-Full-07 -23-2024-10-46-17.tar.gz <=== this file
drwxr-xr-x 2 root root 41 Jul 23 11:18 temp
[root@test1 sannav_support_data]#