未解決
この投稿は5年以上前のものです
1 メッセージ
0
4286
2019年3月14日 05:00
ドライバーについて（about drivers)
Inspiron 3567を使用しています。 Intel 3160 3165 7260 7265 8260 Wi-Fi Driver がインストールできません ドライバの自動検出で発見されたアップデートです。 ファイルをダウンロードして実行してみましたがダメでした。
以下log
[Wed Mar 13 07:12:14 2019] Update Package Execution Started
[Wed Mar 13 07:12:15 2019] Original command line: "C:\Users\mizob\Downloads\Intel-3160-3165-7260-7265-8260-Wi-Fi-Driver_YJNRX_WIN_19.60.0.7_A09.EXE"
[Wed Mar 13 07:12:15 2019] DUP Framework EXE Version: 3.8.1.41
[Wed Mar 13 07:12:15 2019] DUP Release: YJNRXA09
[Wed Mar 13 07:12:15 2019] Initializing framework...
[Wed Mar 13 07:12:15 2019] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client
[Wed Mar 13 07:12:16 2019] logo.png
[Wed Mar 13 07:12:18 2019] User Command: attended
[Wed Mar 13 07:12:18 2019] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Wed Mar 13 07:12:18 2019] DUP Vendor Software Version: 19.60.0.7
[Wed Mar 13 07:12:18 2019] System ID: 078B
[Wed Mar 13 07:12:18 2019] System model description: Inspiron 15-3567
[Wed Mar 13 07:12:18 2019] Local System/Model Compatible with this Package? No
[Wed Mar 13 07:12:18 2019] Local System OS Version: 10.0.0.0
[Wed Mar 13 07:12:18 2019] OS Compatible with this Package? Yes
[Wed Mar 13 07:12:18 2019] Local System OS Language: JA
[Wed Mar 13 07:12:18 2019] Language Compatible with this Package? Unknown
[Wed Mar 13 07:12:18 2019] Identified Behavior : attended
[Wed Mar 13 07:12:18 2019] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\afbf98bf-2820-441c-82ab-d5161e405022\miniunz.exe
[Wed Mar 13 07:12:18 2019] Extraction-arguments: -x C:\Users\mizob\DOWNLO~1\Intel-3160-3165-7260-7265-8260-Wi-Fi-Driver_YJNRX_WIN_19.60.0.7_A09.EXE -o -d c:\PROGRA~3\dell\drivers\afbf98bf-2820-441c-82ab-d5161e405022
[Wed Mar 13 07:12:22 2019] Extraction-GetExitCode: 0
[Wed Mar 13 07:12:22 2019] Identified Behavior : attended
[Wed Mar 13 07:12:22 2019] Temporary payload log file name: C:\ProgramData\dell\drivers\afbf98bf-2820-441c-82ab-d5161e405022\DUPLogDir\DUPAB40.tmp
[Wed Mar 13 07:12:22 2019] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\afbf98bf-2820-441c-82ab-d5161e405022\DUPLogDir\DUPAB40.tmp"
[Wed Mar 13 07:12:22 2019] Path : C:\ProgramData\dell\drivers\afbf98bf-2820-441c-82ab-d5161e405022
[Wed Mar 13 07:12:22 2019] Identified Behavior : attended
[Wed Mar 13 07:12:30 2019] Append Vendor Software Log: C:\ProgramData\dell\drivers\afbf98bf-2820-441c-82ab-d5161e405022\DUPLogDir
[Wed Mar 13 07:12:30 2019]
--- Start of Vendor Software Log ---
[Wed Mar 13 07:12:30 2019] ASCII payload log file detected:
[Wed Mar 13 07:12:30 2019] ****************************************
MUP started: Wed Mar 13 07:12:23 2019
Command Line: C:\ProgramData\Dell\drivers\afbf98bf-2820-441c-82ab-d5161e405022\mup.exe /v/c mup /l:C:\ProgramData\dell\drivers\afbf98bf-2820-441c-82ab-d5161e405022\DUPLogDir\DUPAB40.tmp
****************************************
Execute: setup.exe /c mup
Error: setup.exe exited with return code: -1
MUP finished: Wed Mar 13 07:12:29 2019
Exiting with Return Code: -1
[Wed Mar 13 07:12:30 2019]
--- End of Vendor Software Log ---
[Wed Mar 13 07:12:30 2019] Vendor Software Return Code: 4294967295
[Wed Mar 13 07:12:30 2019] logo.png
[Wed Mar 13 07:12:30 2019] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Wed Mar 13 07:12:30 2019] Name of Exit Code:
[Wed Mar 13 07:12:30 2019] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[Wed Mar 13 07:12:30 2019] Exit Code set to: 1 (0x1)
[Wed Mar 13 07:12:30 2019] Result: FAILURE
[Wed Mar 13 07:12:35 2019] User Command: attended
[Wed Mar 13 07:12:35 2019] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Wed Mar 13 07:12:35 2019] DUP Vendor Software Version: 19.60.0.7
[Wed Mar 13 07:12:35 2019] System ID: 078B
[Wed Mar 13 07:12:35 2019] System model description: Inspiron 15-3567
[Wed Mar 13 07:12:35 2019] Local System/Model Compatible with this Package? No
[Wed Mar 13 07:12:35 2019] Local System OS Version: 10.0.0.0
[Wed Mar 13 07:12:35 2019] OS Compatible with this Package? Yes
[Wed Mar 13 07:12:35 2019] Local System OS Language: JA
[Wed Mar 13 07:12:35 2019] Language Compatible with this Package? Unknown
[Wed Mar 13 07:12:35 2019] User Parameter: logfile
[Wed Mar 13 07:12:35 2019] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Intel-3160-3165-7260-7265-8260-Wi-Fi-Driver_YJNRX_WIN_19.60.0.7_A09.txt
[Wed Mar 13 07:12:35 2019] Identified Behavior : attended
[Wed Mar 13 07:12:35 2019] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\8e385e12-ef35-447a-af79-dc984ad701f9\miniunz.exe
[Wed Mar 13 07:12:35 2019] Extraction-arguments: -x C:\Users\mizob\DOWNLO~1\Intel-3160-3165-7260-7265-8260-Wi-Fi-Driver_YJNRX_WIN_19.60.0.7_A09.EXE -o -d c:\PROGRA~3\dell\drivers\8e385e12-ef35-447a-af79-dc984ad701f9
[Wed Mar 13 07:12:38 2019] Extraction-GetExitCode: 0
[Wed Mar 13 07:12:38 2019] Identified Behavior : attended
[Wed Mar 13 07:12:38 2019] Temporary payload log file name: C:\ProgramData\dell\drivers\8e385e12-ef35-447a-af79-dc984ad701f9\DUPLogDir\DUPEADA.tmp
[Wed Mar 13 07:12:38 2019] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\8e385e12-ef35-447a-af79-dc984ad701f9\DUPLogDir\DUPEADA.tmp"
[Wed Mar 13 07:12:38 2019] Path : C:\ProgramData\dell\drivers\8e385e12-ef35-447a-af79-dc984ad701f9
[Wed Mar 13 07:12:38 2019] Identified Behavior : attended
[Wed Mar 13 07:12:42 2019] Append Vendor Software Log: C:\ProgramData\dell\drivers\8e385e12-ef35-447a-af79-dc984ad701f9\DUPLogDir
[Wed Mar 13 07:12:42 2019]
--- Start of Vendor Software Log ---
[Wed Mar 13 07:12:42 2019] ASCII payload log file detected:
[Wed Mar 13 07:12:42 2019] ****************************************
MUP started: Wed Mar 13 07:12:39 2019
Command Line: C:\ProgramData\Dell\drivers\8e385e12-ef35-447a-af79-dc984ad701f9\mup.exe /v/c mup /l:C:\ProgramData\dell\drivers\8e385e12-ef35-447a-af79-dc984ad701f9\DUPLogDir\DUPEADA.tmp
****************************************
Execute: setup.exe /c mup
Error: setup.exe exited with return code: -1
MUP finished: Wed Mar 13 07:12:42 2019
Exiting with Return Code: -1
[Wed Mar 13 07:12:42 2019]
--- End of Vendor Software Log ---
[Wed Mar 13 07:12:42 2019] Vendor Software Return Code: 4294967295
[Wed Mar 13 07:12:43 2019] logo.png
[Wed Mar 13 07:12:43 2019] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Wed Mar 13 07:12:43 2019] Name of Exit Code:
[Wed Mar 13 07:12:43 2019] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[Wed Mar 13 07:12:43 2019] Exit Code set to: 1 (0x1)
[Wed Mar 13 07:12:43 2019] Result: FAILURE
[Wed Mar 13 07:13:30 2019] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Intel-3160-3165-7260-7265-8260-Wi-Fi-Driver_YJNRX_WIN_19.60.0.7_A09.txt
[Wed Mar 13 07:13:42 2019] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Wed Mar 13 07:13:42 2019] Name of Exit Code:
[Wed Mar 13 07:13:42 2019] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[Wed Mar 13 07:13:42 2019] Execution terminated at date-time Wed Mar 13 07:13:42 2019
[Wed Mar 13 07:13:42 2019] ######
[Thu Mar 14 21:11:47 2019] Update Package Execution Started
[Thu Mar 14 21:11:48 2019] Original command line: "C:\Users\mizob\Downloads\Intel-3160-3165-7260-7265-8260-Wi-Fi-Driver_YJNRX_WIN_19.60.0.7_A09.EXE"
[Thu Mar 14 21:11:48 2019] DUP Framework EXE Version: 3.8.1.41
[Thu Mar 14 21:11:48 2019] DUP Release: YJNRXA09
[Thu Mar 14 21:11:48 2019] Initializing framework...
[Thu Mar 14 21:11:48 2019] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client
[Thu Mar 14 21:11:48 2019] logo.png
[Thu Mar 14 21:11:59 2019] User Command: attended
[Thu Mar 14 21:11:59 2019] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Thu Mar 14 21:11:59 2019] DUP Vendor Software Version: 19.60.0.7
[Thu Mar 14 21:11:59 2019] System ID: 078B
[Thu Mar 14 21:11:59 2019] System model description: Inspiron 15-3567
[Thu Mar 14 21:11:59 2019] Local System/Model Compatible with this Package? No
[Thu Mar 14 21:11:59 2019] Local System OS Version: 10.0.0.0
[Thu Mar 14 21:11:59 2019] OS Compatible with this Package? Yes
[Thu Mar 14 21:11:59 2019] Local System OS Language: JA
[Thu Mar 14 21:11:59 2019] Language Compatible with this Package? Unknown
[Thu Mar 14 21:11:59 2019] Identified Behavior : attended
[Thu Mar 14 21:12:00 2019] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\a598418d-d552-4c2a-b4a6-b16387f514d2\miniunz.exe
[Thu Mar 14 21:12:00 2019] Extraction-arguments: -x C:\Users\mizob\DOWNLO~1\Intel-3160-3165-7260-7265-8260-Wi-Fi-Driver_YJNRX_WIN_19.60.0.7_A09.EXE -o -d c:\PROGRA~3\dell\drivers\a598418d-d552-4c2a-b4a6-b16387f514d2
[Thu Mar 14 21:12:03 2019] Extraction-GetExitCode: 0
[Thu Mar 14 21:12:03 2019] Identified Behavior : attended
[Thu Mar 14 21:12:03 2019] Temporary payload log file name: C:\ProgramData\dell\drivers\a598418d-d552-4c2a-b4a6-b16387f514d2\DUPLogDir\DUPC72D.tmp
[Thu Mar 14 21:12:03 2019] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\a598418d-d552-4c2a-b4a6-b16387f514d2\DUPLogDir\DUPC72D.tmp"
[Thu Mar 14 21:12:03 2019] Path : C:\ProgramData\dell\drivers\a598418d-d552-4c2a-b4a6-b16387f514d2
[Thu Mar 14 21:12:03 2019] Identified Behavior : attended
[Thu Mar 14 21:12:07 2019] Append Vendor Software Log: C:\ProgramData\dell\drivers\a598418d-d552-4c2a-b4a6-b16387f514d2\DUPLogDir
[Thu Mar 14 21:12:07 2019]
--- Start of Vendor Software Log ---
[Thu Mar 14 21:12:07 2019] ASCII payload log file detected:
[Thu Mar 14 21:12:07 2019] ****************************************
MUP started: Thu Mar 14 21:12:04 2019
Command Line: C:\ProgramData\Dell\drivers\a598418d-d552-4c2a-b4a6-b16387f514d2\mup.exe /v/c mup /l:C:\ProgramData\dell\drivers\a598418d-d552-4c2a-b4a6-b16387f514d2\DUPLogDir\DUPC72D.tmp
****************************************
Execute: setup.exe /c mup
Error: setup.exe exited with return code: -1
MUP finished: Thu Mar 14 21:12:06 2019
Exiting with Return Code: -1
[Thu Mar 14 21:12:07 2019]
--- End of Vendor Software Log ---
[Thu Mar 14 21:12:07 2019] Vendor Software Return Code: 4294967295
[Thu Mar 14 21:12:07 2019] logo.png
[Thu Mar 14 21:12:07 2019] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Thu Mar 14 21:12:07 2019] Name of Exit Code:
[Thu Mar 14 21:12:07 2019] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[Thu Mar 14 21:12:07 2019] Exit Code set to: 1 (0x1)
[Thu Mar 14 21:12:07 2019] Result: FAILURE
[Thu Mar 14 21:12:12 2019] User Command: attended
[Thu Mar 14 21:12:12 2019] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Thu Mar 14 21:12:12 2019] DUP Vendor Software Version: 19.60.0.7
[Thu Mar 14 21:12:12 2019] System ID: 078B
[Thu Mar 14 21:12:12 2019] System model description: Inspiron 15-3567
[Thu Mar 14 21:12:12 2019] Local System/Model Compatible with this Package? No
[Thu Mar 14 21:12:12 2019] Local System OS Version: 10.0.0.0
[Thu Mar 14 21:12:12 2019] OS Compatible with this Package? Yes
[Thu Mar 14 21:12:12 2019] Local System OS Language: JA
[Thu Mar 14 21:12:12 2019] Language Compatible with this Package? Unknown
[Thu Mar 14 21:12:12 2019] User Parameter: logfile
[Thu Mar 14 21:12:12 2019] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Intel-3160-3165-7260-7265-8260-Wi-Fi-Driver_YJNRX_WIN_19.60.0.7_A09.txt
[Thu Mar 14 21:12:12 2019] Identified Behavior : attended
[Thu Mar 14 21:12:12 2019] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\7af6f065-5c14-43f4-a03f-23a376349f07\miniunz.exe
[Thu Mar 14 21:12:12 2019] Extraction-arguments: -x C:\Users\mizob\DOWNLO~1\Intel-3160-3165-7260-7265-8260-Wi-Fi-Driver_YJNRX_WIN_19.60.0.7_A09.EXE -o -d c:\PROGRA~3\dell\drivers\7af6f065-5c14-43f4-a03f-23a376349f07
[Thu Mar 14 21:12:16 2019] Extraction-GetExitCode: 0
[Thu Mar 14 21:12:16 2019] Identified Behavior : attended
[Thu Mar 14 21:12:16 2019] Temporary payload log file name: C:\ProgramData\dell\drivers\7af6f065-5c14-43f4-a03f-23a376349f07\DUPLogDir\DUPF8FC.tmp
[Thu Mar 14 21:12:16 2019] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\7af6f065-5c14-43f4-a03f-23a376349f07\DUPLogDir\DUPF8FC.tmp"
[Thu Mar 14 21:12:16 2019] Path : C:\ProgramData\dell\drivers\7af6f065-5c14-43f4-a03f-23a376349f07
[Thu Mar 14 21:12:16 2019] Identified Behavior : attended
[Thu Mar 14 21:12:17 2019] Append Vendor Software Log: C:\ProgramData\dell\drivers\7af6f065-5c14-43f4-a03f-23a376349f07\DUPLogDir
[Thu Mar 14 21:12:17 2019]
--- Start of Vendor Software Log ---
[Thu Mar 14 21:12:17 2019] ASCII payload log file detected:
[Thu Mar 14 21:12:17 2019] ****************************************
MUP started: Thu Mar 14 21:12:16 2019
Command Line: C:\ProgramData\Dell\drivers\7af6f065-5c14-43f4-a03f-23a376349f07\mup.exe /v/c mup /l:C:\ProgramData\dell\drivers\7af6f065-5c14-43f4-a03f-23a376349f07\DUPLogDir\DUPF8FC.tmp
****************************************
Execute: setup.exe /c mup
Error: setup.exe exited with return code: -1
MUP finished: Thu Mar 14 21:12:17 2019
Exiting with Return Code: -1
[Thu Mar 14 21:12:17 2019]
--- End of Vendor Software Log ---
[Thu Mar 14 21:12:17 2019] Vendor Software Return Code: 4294967295
[Thu Mar 14 21:12:18 2019] logo.png
[Thu Mar 14 21:12:18 2019] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Thu Mar 14 21:12:18 2019] Name of Exit Code:
[Thu Mar 14 21:12:18 2019] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[Thu Mar 14 21:12:18 2019] Exit Code set to: 1 (0x1)
[Thu Mar 14 21:12:18 2019] Result: FAILURE
[Thu Mar 14 21:12:25 2019] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Thu Mar 14 21:12:25 2019] Name of Exit Code:
[Thu Mar 14 21:12:25 2019] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[Thu Mar 14 21:12:25 2019] Execution terminated at date-time Thu Mar 14 21:12:25 2019
[Thu Mar 14 21:12:25 2019] ######
[Thu Mar 14 21:20:26 2019] Update Package Execution Started
[Thu Mar 14 21:20:26 2019] Original command line: "C:\Users\mizob\Downloads\Intel-3160-3165-7260-7265-8260-Wi-Fi-Driver_YJNRX_WIN_19.60.0.7_A09.EXE"
[Thu Mar 14 21:20:26 2019] DUP Framework EXE Version: 3.8.1.41
[Thu Mar 14 21:20:26 2019] DUP Release: YJNRXA09
[Thu Mar 14 21:20:26 2019] Initializing framework...
[Thu Mar 14 21:20:26 2019] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client
[Thu Mar 14 21:20:26 2019] logo.png
[Thu Mar 14 21:20:27 2019] User Command: attended
[Thu Mar 14 21:20:27 2019] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Thu Mar 14 21:20:27 2019] DUP Vendor Software Version: 19.60.0.7
[Thu Mar 14 21:20:27 2019] System ID: 078B
[Thu Mar 14 21:20:27 2019] System model description: Inspiron 15-3567
[Thu Mar 14 21:20:27 2019] Local System/Model Compatible with this Package? No
[Thu Mar 14 21:20:27 2019] Local System OS Version: 10.0.0.0
[Thu Mar 14 21:20:27 2019] OS Compatible with this Package? Yes
[Thu Mar 14 21:20:27 2019] Local System OS Language: JA
[Thu Mar 14 21:20:27 2019] Language Compatible with this Package? Unknown
[Thu Mar 14 21:20:27 2019] Identified Behavior : attended
[Thu Mar 14 21:20:27 2019] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\24c5c65e-822d-4f6e-b36b-7c9df08c85bc\miniunz.exe
[Thu Mar 14 21:20:27 2019] Extraction-arguments: -x C:\Users\mizob\DOWNLO~1\Intel-3160-3165-7260-7265-8260-Wi-Fi-Driver_YJNRX_WIN_19.60.0.7_A09.EXE -o -d c:\PROGRA~3\dell\drivers\24c5c65e-822d-4f6e-b36b-7c9df08c85bc
[Thu Mar 14 21:20:34 2019] Extraction-GetExitCode: 0
[Thu Mar 14 21:20:34 2019] Identified Behavior : attended
[Thu Mar 14 21:20:34 2019] Temporary payload log file name: C:\ProgramData\dell\drivers\24c5c65e-822d-4f6e-b36b-7c9df08c85bc\DUPLogDir\DUP9624.tmp
[Thu Mar 14 21:20:34 2019] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\24c5c65e-822d-4f6e-b36b-7c9df08c85bc\DUPLogDir\DUP9624.tmp"
[Thu Mar 14 21:20:34 2019] Path : C:\ProgramData\dell\drivers\24c5c65e-822d-4f6e-b36b-7c9df08c85bc
[Thu Mar 14 21:20:34 2019] Identified Behavior : attended
[Thu Mar 14 21:20:42 2019] Append Vendor Software Log: C:\ProgramData\dell\drivers\24c5c65e-822d-4f6e-b36b-7c9df08c85bc\DUPLogDir
[Thu Mar 14 21:20:42 2019]
--- Start of Vendor Software Log ---
[Thu Mar 14 21:20:42 2019] ASCII payload log file detected:
[Thu Mar 14 21:20:42 2019] ****************************************
MUP started: Thu Mar 14 21:20:36 2019
Command Line: C:\ProgramData\Dell\drivers\24c5c65e-822d-4f6e-b36b-7c9df08c85bc\mup.exe /v/c mup /l:C:\ProgramData\dell\drivers\24c5c65e-822d-4f6e-b36b-7c9df08c85bc\DUPLogDir\DUP9624.tmp
****************************************
Execute: setup.exe /c mup
Error: setup.exe exited with return code: -1
MUP finished: Thu Mar 14 21:20:42 2019
Exiting with Return Code: -1
[Thu Mar 14 21:20:42 2019]
--- End of Vendor Software Log ---
[Thu Mar 14 21:20:42 2019] Vendor Software Return Code: 4294967295
[Thu Mar 14 21:20:42 2019] logo.png
[Thu Mar 14 21:20:42 2019] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Thu Mar 14 21:20:42 2019] Name of Exit Code:
[Thu Mar 14 21:20:42 2019] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[Thu Mar 14 21:20:42 2019] Exit Code set to: 1 (0x1)
[Thu Mar 14 21:20:42 2019] Result: FAILURE
[Thu Mar 14 21:20:50 2019] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Intel-3160-3165-7260-7265-8260-Wi-Fi-Driver_YJNRX_WIN_19.60.0.7_A09.txt
フォームへの質問がなかなかないものでして、上手ではないですがよろしくおねがいします。
Dell-YukoY
Moderator
•
187 メッセージ
0
2019年3月18日 22:00
mizo-haya様 ご投稿ありがとうございます。
返信が遅くなり、申し訳ございません。
この度は弊社製品で、ご不便をおかけして大変申し訳ございません。
一般的な案内となり恐縮ですが、お試しいただいていない場合には下記サポートページのLINKからご使用のパソコンのサービスタグナンバーをご入力いただき、Wifiドライバの再インストールをお試しただけますでしょうか。
１）下記LINKよりパソコンの構成に一致するWifiドライバーをデスクトップ等わかりやすい場所に保存をしていただいきます。
２）コントロールパネルを起動後、プログラムのアンインストールから、「intel Wifi」という文字を含んだWifiドライバーをアンインストールいただきます。
３）パソコンを再起動していただいたのち、保存したドライバをWクリックしてWifiドライバーのインストールが完了するかお試しいただけますでしょうか。
https://www.dell.com/support/home/jp/ja/jpbsd1
Wifi接続に問題が発生していない場合には、ドライバのアップデートでは必須ではございませんが、上記手順をお試しいただけますと幸いです。
上記の手順でも改善が出来ない場合は、お使いのPCの構成を確認の上、ご案内致しますので、恐れ入りますが、プライベートメッセージにてサービスタグをご教示頂けますでしょうか。
サービスタグ確認方法： https://www.youtube.com/watch?v=iMHBZL9ZrrM&linkId=52686179
※プライベートメッセージの送り方※ 画面右上にある[メールのアイコン]をクリックいただき、「新しいメッセージ」をクリックします。 送信先に「Dell-YukoY」と入力し、メッセージの件名(任意)と本文にお問い合わせ内容を入力ください。入力完了後、「メッセージの送信」をクリックしてください。
※保証状況によっては、テクニカルサポートへご連絡をお願いする場合もございますことを予めご了承くださいませ。
お手数をお掛けいたしますが、何卒よろしくお願いいたします。
kouikeda
2 メッセージ
0
2019年7月11日 23:00
・DellノートPC（Inspiron 5370）
Windowsアップデート後にWi-Fiが利用出来なくなった。
−−−−−−−−−−
Qualcomm QCA61x4A QCA6174A-XR QCA9377 WiFi Bluetoothドライバー
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をインストールするが、
デバイスマネージャーで
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Qualcomm QCA9377 802 11ac Wireless Adapter
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が表示されず、Wi-Fiが使えない。