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13 octobre 2020 00:00

XPS15 Trackpad disabled

Hi,

 

XPS15 - 9560 - Windows 10;

Suddenly, the trackpad stopped working and no longer appears in the device manager. This is not a hardware issue since the trackpad works in the bios, and also works when booting on linux from USB.

 

It seems it is a windows driver issue;

 

I fully wiped my hard drive, and installed windows brand new from an USB drive; the trackpad works in the bios, but when getting in the windows installation part, I cannot use the trackpad and have to plug in a mouse.

 

Any suggestions? I can't seem to find the windows precision driver for the trackpad.

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