No resuelto
1 Rookie
•
37 Mensajes
0
1292
17 de abril de 2023 12:00
El dispositivo para copias de seguridad en caché ha fallado MD3800F
Hola
¿Como estas?
Mi nombre es Emiliano.
Tengo un storage MD3800F con una expansión MD1200. En este equipo aparecieron las siguientes advertencias:
Advertencia 1:
El dispositivo para copias de seguridad en caché ha fallado
Matriz de almacenamiento:
Componente notificando un problema: Dispositivo de copia de seguridad en caché (USB 1)
Estado: En error
Ubicación: Módulo de la controladora RAID 1, gabinete 0, ranura de dispositivo USB 1
Componente que requiere mantenimiento: Módulo 1 de controladora RAID
Acción de mantenimiento (extracción) permitida: No
LED de acción de mantenimiento en componente: No
Advertencia 2:
Capacidad del dispositivo de copia de seguridad de caché insuficiente
Matriz de almacenamiento: 20deJunio
Componente notificando un problema: Dispositivo de copia de seguridad en caché (USB 2)
Estado: Óptimo
Ubicación: Gabinete de expansión/módulo de la controladora RAID 0, Módulo de la controladora RAID en ranura 1
Componente que requiere mantenimiento: Módulo de la controladora RAID en ranura 1
Acción de mantenimiento (extracción) permitida: No
LED de acción de mantenimiento en componente: No
¿Este error, es ocasionado por un problema de la tarjeta SD de la controladora RAID?
Si es así, cual es el procedimiento para su reemplazo.
Gracias
Saludos!
emi87
1 Rookie
•
37 Mensajes
0
20 de abril de 2023 10:00
Thank you very much for your answer,
I will notify you if the battery change solved the problem
Greetings
emi87
1 Rookie
•
37 Mensajes
0
20 de abril de 2023 14:00
Hello
I'm sorry for the inconvenience.
I was researching to buy the battery.
I found that Part #:D668J, Part Desc.:ASSY,BTRY,PRI,MD32XXMD32XXX is only compatible with MD3200 storage.
Could you confirm that the battery model is correct?
Thank you
DellEMCSupport
Moderator
•
631 Mensajes
0
20 de abril de 2023 23:00
Hello the part description says MD32xx, meaning this is good for MD3200.
emi87
1 Rookie
•
37 Mensajes
0
21 de abril de 2023 04:00
Hello
Could you tell me the part number of the battery of the controller for the md3800f storage?
Dell-Martin S
Moderator
•
3.5K Mensajes
0
21 de abril de 2023 07:00
Hi,
D668J works with MD3800F too.
Regards Martin
emi87
1 Rookie
•
37 Mensajes
0
21 de abril de 2023 08:00
Thanks for your answer.
I am already calm that I am buying the correct battery.
These questions is because it is a productive equipment and I cannot turn it off to be able to check the part number of the battery.
emi87
1 Rookie
•
37 Mensajes
0
28 de julio de 2023 06:00
Could you help me identify the USB flash physical disk?
RAID Controller Module 1, USB Connector 1
emi87
1 Rookie
•
37 Mensajes
0
28 de julio de 2023 06:00
Hello
I have changed the battery module, but the problem persists.
Could you tell me what is the procedure for changing the USB flash physical disk?
I add information about it:
RAID Controller Module 1, USB Connector 1
Ability:
3,072MB
Product ID:
External Hard Disk
Part number:
not available
Serial number:
4131313434303530
Review level:
0000
Maker:
oem
Manufacturing date:


emi87
1 Rookie
•
37 Mensajes
0
28 de julio de 2023 08:00
Hi Charles,
It is currently not in production. It was 1 week power off, and disconnected from power.
I can try again.
Can I try swapping the raid controller USB flash?
Could you share the component diagram of the 09J1X0 raid controller, so I can identify the USB Flash?
Regards
DELL-Charles R
Moderator
•
4.4K Mensajes
0
28 de julio de 2023 08:00
Hello emi87,
That was off a long time but if you can try again it would be worth a try.
I don't have a diagram so I marked up an image that I have attached.
Also considering the extensive troubleshooting steps you have done you may need to replace the controller #9J1X0.
1 archivo adjunto
5ed063ff-b6aa-4952-b4a1-d1297d578319-1216290996.png
DELL-Charles R
Moderator
•
4.4K Mensajes
0
28 de julio de 2023 08:00
Hello emi87,
Have you had a chance to drain the power?
If not please try to get a maintenance window to do this:
Shut down, remove power, wait one minute, reconnect and power up
emi87
1 Rookie
•
37 Mensajes
0
28 de julio de 2023 09:00
Hi Charles,
Thank you very much for your answer.
Do you think it is worth exchanging usb flash between controllers?
I don't know what the part is like. Would you have any photos to see how it is the same?
Can I try cleaning the contacts with isopropyl alcohol?
Regards
DELL-Charles R
Moderator
•
4.4K Mensajes
0
28 de julio de 2023 10:00
Hello emi87,
You can take a look. As far as I can tell the battery is the only internal serviceable part and the USB flash is soldered on.
I don't have internal pictures, so that is why I marked up that drawing I attached.
I have seen another case similar to this and it was a controller replacement.
DELL-Charles R
Moderator
•
4.4K Mensajes
0
4 de agosto de 2023 06:00
Hello emi87,
You can upload the support bundle here and Private Message me the service tag once it is uploaded for me to retrieve the report.
How to Share Log Files, Screenshots, and Error Messages with Dell
https://dell.to/44P9dQW
emi87
1 Rookie
•
37 Mensajes
0
4 de agosto de 2023 06:00
Hi,
I did a power drain. After the drain, the storage stopped recognizing the controller.
Do you have any idea how I can fix it?
Do you want me to upload the logs?
