About me

 Work profile includes Analyzing and resolving issues related to Microsoft outlook, Live meeting, Citrix, SCCM, VPN, Microsoft Office, Profiles, Storage, Servers, configuration of RAID and other internal Applications for Dell.  Profile includes working on Active Directory regularly and few limited options on the internal Servers like resetting the permissions for the users, deletion and recreation of profiles on the server end.  Setting up VPN, Wireless network and troubleshooting the Wireless issue.  Attending IT and infrastructure problems related issues and assigning the calls to the respective engineers and track it till closure.  Focus is more on SLA since issues as such are very critical to business and the entire service desk is managed based on ITIL Frame.  Provides technical support and training to Global IT users, training user group on appropriate operations of the IT equipment and software packages. Interacts with the users on their potential future business requirements.  Complete root cause analysis using fish bone methodology which shows cause and effect analysis of the problem.  Training the Dell Team Members on process and monitoring & assisting the Perot Internal Service Desk Analysts to understand Dell Internal service desk process. ADDITIONAL JOB RESPONSIBILITIES:  Preparing daily, weekly & monthly calls and tickets reports.  Proactively identify issues and take corrective actions.  Interact with Global Support team & Identify n implement processes & procedures to enable GSD to work as a Seamless.  Motivate colleagues to ensure that each individual fulfils their potential.  Demonstrate dependability and flexibility in all aspects of job function.