1 Rookie
•
1 Message
0
59
February 13th, 2026 18:34
XPS15 - rear case touching RAM and crashing
I changed my xps battery last July and have recently been experiencing crashed / frozen laptop. On immediate restart i get the 2 amber 4 white warning which tells me RAM issue.
I cleaned RAM and rebooted without back case and all fine. When I put back case back on... crash.
When I inspect inside of back case there is copper sheet with a black matt coating. I can see that the RAM board has rubbed away the black coating to expose copper...
I believe new battery lugs are thinner that original so back cover touches RAM when I secure it...
I need a packer / fix suggestion?
ejn63
10 Elder
•
30.8K Posts
0
February 13th, 2026 19:52
Cover the exposed metal with a piece of electrical (dielectric) tape. That will solve the problem.
DELL-ChrisM2
Community Manager
•
1.2K Posts
0
March 8th, 2026 18:52
@Putters69
It might also help if you told our users which specific XPS 15? There are 9 models.