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77
July 22nd, 2024 19:20
XPS13 9380 - black screen
Black Screen when the computer is on. Try using WindowIcon+P to make sure it is on for screen computer only and it would not work. If I log in using remote desktop, I could see my computer screen. Hard reboot, still not work. Please help. school works and works are behind schedule do to this problem
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ejn63
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28.7K Posts
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July 22nd, 2024 21:00
Do you see anything on screen if you hold the D key though powerup?
(Shine a very bright flashlight to see if there's even a faint image). If there isn't, the most likely cause is a bad system board -- if there is, it's either a bad display or the system board (which powers the backlight).
pinkbike
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July 22nd, 2024 23:12
Thank you for your input. I will test