Unsolved
1 Rookie
•
5 Posts
0
21
September 4th, 2025 19:58
Xps plus 9320 sound causes video stutter
My laptop came back from repair but now I have problems with playing videos. After a while they start stuttering and stalls. When I turn the sound off (turn tab sound off in browser), the problem is over. I also don't have it with Bluetooth speakers.
Also when I test left and right speaker, only the left speaker works but also plays the right speaker sound.
Tried:
Installing latest drivers
Installing older drivers
Reinstalling a clean windows
I am desparate as I cannot watch any streaming sites anymore.
No Events found!
DELL-Jesse L
Moderator
•
17.7K Posts
0
September 5th, 2025 09:00
Run the diagnostics to see if that will point to any issues.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
Mark_9320
1 Rookie
•
5 Posts
0
September 5th, 2025 09:45
Diagnostics turned up nothing. It definitely has to do with audio. Also after using Spotify for a longer period makes the whole laptop slow and a bit unresponsive. Quitting Spotify and everything is back to normal.
If it isn't a driver issue, I could try to disconnect the right speaker.?
ejn63
10 Elder
•
29.2K Posts
0
September 5th, 2025 14:50
Are you using the spotify app or the web version? Note that the app is no longer supported by Windows 11.
Mark_9320
1 Rookie
•
5 Posts
0
September 5th, 2025 14:56
App, but before the repair no problems with the app. And It isn't isolated to Spotify alone.
ejn63
10 Elder
•
29.2K Posts
0
September 5th, 2025 15:40
The other missing piece -- what repair was done?
Mark_9320
1 Rookie
•
5 Posts
0
September 5th, 2025 15:53
LCD panel and a system board