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March 26th, 2025 00:47
XPS 9730 not turning on
My laptop wont turn on when i click the power button and when i try to click it the LED goes orange and it turns off when i release the power button. It was a gift that my friend was keeping in his closet for awhile so i don't think it has a warranty and i don't think the person who gave it to me has a receipt for it. I havent even used it yet.
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DELL-Jesse L
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March 26th, 2025 08:33
If your Dell XPS 9730 won't turn on, try a hard reset by removing the battery and AC adapter, holding the power button for 15-20 seconds, then reconnecting the components and attempting to power on again.
Here's a more detailed troubleshooting guide:
1. Basic Checks:
Power Source:
Ensure the AC adapter is securely plugged into both the wall outlet and the laptop. Check that the power LED on the AC adapter is lit.
Battery:
If possible, try powering on the laptop with the battery removed and only using the AC adapter.
Power Button:
Make sure the power button is functioning correctly. Try pressing and holding it for a few seconds to force a shutdown, then try powering it on again.
2. Hard Reset (Draining Static Electricity):
Disconnect Everything: Remove the AC adapter and the battery.
Hold Power Button: Press and hold the power button for 15-20 seconds.
Reassemble: Reconnect the battery and AC adapter.
Attempt Power On: Try powering on the laptop again.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
Joey1231
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March 26th, 2025 23:02
@DELL-Jesse L i have already done all of this following tutorials and everything but nothing but the LED works so im not sure