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kurtblah1

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March 16th, 2025 20:24

XPS 9520 4 amber, 6 white blinks

XPS 9520, seems to work normally, but constant 4 amber, 6 white diag blinking. Dell's page for diag blink codes do not include 44/6 pattern, so need help knowing what this means.

DELL-Jesse L

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17.6K Posts

March 17th, 2025 11:38

  • What it means:
    The blinking pattern (4 amber, 6 white) signifies a problem with the memory or RAM, according to the Dell XPS 15 9520 service manual.
  • Troubleshooting steps:
    • Check RAM: Ensure the RAM is properly seated in the slots. Try reseating the RAM modules.
    • Try a different RAM slot: If possible, try moving the RAM modules to different slots to see if the issue persists.
    • Test with a known good RAM: If you have another RAM module, try swapping it in to see if the problem is with the current RAM.
    • Check for loose connections: Ensure all internal connections, including the RAM slots, are secure.
    • Contact Dell Support: If the problem persists, contact Dell support for further assistance.
    • M-BIST:
      You can run the M-BIST (Memory Built-In Self-Test) by pressing and holding the M key and the power button to initiate it. If the battery status LED flashes the error code, it indicates a problem with the system board.
      To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

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