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July 13th, 2025 21:52
XPS 9510 Infrared Camera Not Working
I noticed that the XPS 9510 Infrared Camera not working, but the camera works normally. So I can use camera for video conference but not for windows hello login.
I have uninstall and reinstall the driver but it doesn't work. Any help will be greatly appreciated!
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DELL-Jesse L
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July 17th, 2025 06:07
If the infrared camera on your Dell XPS 9510 isn't working, start by ensuring camera access is enabled in Windows settings and that the camera is enabled in the BIOS. If the issue persists, try updating the camera driver, and if necessary, consider reinstalling it after uninstalling it through Device Manager. Running SupportAssist diagnostics can help identify hardware issues.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.