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December 31st, 2024 18:53
xps 9360 thunderbolt issue
XPS 13 9360
My XPS thunderbolt port stopped connecting to thinkpad dock.
I updated the BIOS and installed the thunderbolt controller but it does NOT show in Device Manager> System Devices.
The port can charge and connects to other devices though.
Anyone faced this issue before? Any help is appreciated.
Thanks.
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ejn63
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December 31st, 2024 19:26
There are a number of possibilities -- start with the simple: unplug the system, disconnect the battery from the mainboard and hold the power button for 30 sec. Reassemble the system and check again.
If the TB controller doesn't appear thereafter, it's very possible it has failed. That would either mean replacing the thunderbolt chip or replacing the mainboard (the latter option on this relatively old system is probably the less expensive one, depending on your expectations of how long you plan to use the system).
dk2325
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January 1st, 2025 20:08
@ejn63 Thanks for the response. I tried it but didn't work. Might have to replace whatever is feasible.