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June 14th, 2024 00:47
XPS 9360 display issues on startup
Hi, having an issue with the display on my XPS 13 9360 on startup.
Description: on startup, the screen is mostly black, but if sunlight shines on the screen I can faintly see the Dell logo that typically appears on startup. If there’s no light in the room then the screen looks completely black. In sunlight, I can type my password into the computer and everything appears to be working but I can’t really see the display after logging in.
I have tried multiple force-shutdowns and restarts, which have occasionally worked. If I can get the display to its normal brightness for a few minutes then I typically don’t have a problem and can use it for hours without disruption. However, sometimes I can restart and the display lights up before fading in and out and going either completely black or staying bright.
The issue doesn’t seem dependent on the position of the screen, and moving the screen doesn’t change the display brightness on the laptop. I have also tried connecting it to an external monitor and it works fine externally.
I’ve done some research on updating graphics drivers, but wanted to reach out to this forum to see if that’s what would be recommended.
ejn63
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28.7K Posts
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June 14th, 2024 01:14
Two possibilities: dying screen backlight (which requires a replacement screen) or a dying mainboard (the high voltage power supply to the backlight).
The value of the system is somewhere between $100 and $200 complete and working -- a mainboard will likely cost more than that and a display assembly in that range. Only you can decide whether a repair is worth the cost, but a replacement system may make more economic sense.
EC-XPS
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6 Posts
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July 22nd, 2024 13:16
I have read several posts about the screen failing on the XPS 13. The solution involves replacing the screen/cable which is very expensive.