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May 23rd, 2025 04:29

XPS 9315 2-in-1 bricked by error 36

My xps 9315 2-in-1 has an spi communication error. No way to do anything. Won’t boot, pass logo screen, or recognize any recovery tools. Of course this happens a few months after coverage expires. Any help would be much appreciated as the support site does not cover this issue in a sufficient manner.

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17.6K Posts

May 23rd, 2025 05:23

Have you tried reinstalling Windows?  If not you may want to see if that will resolve the error.

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

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649 Posts

May 23rd, 2025 11:01

Hi

The internet reports....

  1. Hard Reset

    • Disconnect the AC adapter and peripherals.

    • Remove the base cover (if comfortable) and disconnect the battery from the system board.

    • Hold the power button for 30 seconds to drain residual charge.

    • Reconnect the battery, replace the cover, and attempt to power on.

  2. BIOS Recovery

    • If the error persists, initiate BIOS Recovery:

    • Download the latest BIOS file from Dell’s support site onto a FAT32-formatted USB drive.

    • Rename the file to BIOS_IMG.rcv and place it in the root directory.

    • Insert the USB drive, connect the AC adapter, and press Power + Ctrl + Esc simultaneously.

Firmware Updates
Ensure all drivers and firmware (e.g., BIOS, chipset) are updated via Dell Command Update or the SupportAssist app.

Preventive Measures - Suspend BitLocker encryption before hardware diagnostics.

If in doubt please ask.

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May 23rd, 2025 14:40

@DELL-Jesse L​ The challenge is nothing can be loaded or flashed. I get the error 36 spi error or the led pattern 3 amber, 6 white. Given this is a tablet it appears the only option I have is to pay even more money to have it parts replaced.  I am curious which option would be better. paying $300 for the extended warranty (if parts are included) or the one time service where I pay for parts out pocket.

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May 23rd, 2025 14:41

@anne_droid​ Thanks! I have tried these steps to no avail.

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649 Posts

May 23rd, 2025 15:08

Hi

Error Code (Amber, White) Meaning Solution
3                   6      BIOS Flash Incomplete/Corrupt BIOS Recovery via USB, Service

I think the part about disabling BitLocker should be front and centre of the BIOS download screen.

Hope the above helps.

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