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July 25th, 2024 20:32
XPS 8960, error 41 blue screens
I have a new Dell XPS and am getting the blue screen occasionally. The error is ESIF (1.0.11403.38401) . Does anyone have information on this error. Thankyou
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ejn63
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July 25th, 2024 20:42
Download a copy of Who Crashed (respendence software) and parse the dump file -- it should point you toward the driver that's the issue.
The free version of the software is fine.
Themolecat
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January 7th, 2025 20:17
@ejn63 thank you for the information. I have been working with Dell on the problem with no results
Themolecat
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January 7th, 2025 21:01
I bought an expensive Dell XPS 8960 almost a year ago. It came with Windows 11, which would require me to buy over $10,00 in new software to run my studio. Dell assured me that although Windows 10 would soon not be supported for updates that it would run fine. As well Microsoft assured me the same. From day one I was experiencing error 41 blue screens. Dell technical service thought it might be the raptor lake bug and replaced my processor as well as updated the bios and windows 10. Not fixed. So for almost a year they have looked at my computer and checked everything from the PSU, drives, software, memory, you name it. One great technician Alexander M in India spent four hours on it. I asked for a refund <Refunds are only allowed inside the first 30 days from the Dell invoice date. DELL-Admin> with no reply other than give technical support one more try. So I did, and got the nastiest tech guy ever. Now we all know you can’t get anyone in the US,even with premium support. But I gave him a chance. He told me that without running windows 11 my system could not be supported. I have given up on Dell. I will accept the large financial loss and buy a new AMD computer. As well I plan on doing a live streamed as well as YouTube video of me throwing my Dell system off the roof. Really. I hope it goes viral. May even fly to Texas and camp out to make a point. If anyone reads this, <Soliciting other users to act is a violation as defined by Dell. Read the Forum Code of Conduct. DELL-Admin> They don’t care about you. There are very few jobs at Dell here. Might as well call it Dell India corp. They are bottom liners. And lastly, yes, I sold all of my Dell stock in my portfolio today and bought more AMD.
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