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October 5th, 2024 15:13
XPS 17 doesn't turn ON after Reboot
Hey everyone,
I have a Dell XPS 9700, and I ran into an issue after a recent update. The system prompted me to restart, and after doing so, I left it idle for a while. It went into sleep mode, but when I tried to unlock it with the fingerprint scanner, it wouldn’t respond.
After several attempts, I plugged in the charger, but the power indicator didn't light up. Now, the charging light blinks red/orange at regular intervals.
Everything was working perfectly fine before this update. I’ve also tried holding the power button for 30 seconds without power and then reconnecting the charger, but unfortunately, that didn’t help either.
I’m completely stuck and have no idea what’s going on. Has anyone else experienced this issue? Any help would be greatly appreciated
DELL-Jesse L
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October 18th, 2024 08:35
You can click here to troubleshoot and resolve the issue with your laptop.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.
Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.