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November 10th, 2024 05:11
XPS 17 9710, draining battery when plugged in
I’ve recently began video editing on my xps which I purchased about 2 years ago <Shipped from Dell on August 29, 2021. The purchased warranty ended 2 years/1 month/27 days ago on September 14, 2022. DELL-Admin>. It has more than good enough specs for the job:
i7, rtx 3060, 32GB RAM and 1TB ssd.
I’ve noticed the battery life has began draining while it’s plugged in and I’m rendering a video. And once the battery percentage drops below 87% performance drops significantly. Is this intended or a common issue? My drivers are all up to date and battery health is excellent. I’m using the stock power adapter provided by dell but it seems it’s trying to draw more power and so resorting to the battery at the same time. It’s not that big of an issue until it hits the 87% battery mark then performance drops significantly (below half the speed as it is at 100%). Do I need a more powerful power brick? Does my laptop and Dell offer higher wattage type c bricks for the xps 17 lineup?
Hamza_AH
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November 10th, 2024 05:15
What would happen if I purchase a 165 watt power adapter from dell and use that instead of the 130 watt adapter provided with it? Will the laptop over heat or get “fried”???
Chino de Oro
9 Legend
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8.1K Posts
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November 10th, 2024 05:40
Unfortunately, you already have the higher power adapter. Dell has validated only two options of power adapters for XPS 9710, a 90w and 130w. Using a higher wattages power adapter than specs won't help as the system has power regulator and it does not accept over voltage, over current power input.
https://www.dell.com/support/manuals/en-us/xps-17-9710-laptop/xps-17-9710-setup-and-specifications/power-adapter?guid=guid-2ea7ebaa-0143-4c05-803f-5015bfcb4e67&lang=en-us
Hamza_AH
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November 10th, 2024 19:15
@Chino de Oro That’s unfortunate. I’ve noticed there doesn’t seem to be a solution for this. Thanks for your help
(edited)
ejn63
10 Elder
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28.7K Posts
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November 10th, 2024 19:56
Run a battery report - from a command prompt with admin privilege, type
powercfg /batteryreport
What is the current charge capacity (not the charge state) of the battery?