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June 15th, 2025 15:23
XPS 17 9710, camera LED not working
One of the LED lights next to my integrated camera isn't working. This causes my facial recognition among other things to not work properly.
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Unsolved
1 Rookie
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3 Posts
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19
June 15th, 2025 15:23
One of the LED lights next to my integrated camera isn't working. This causes my facial recognition among other things to not work properly.
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DELL-Chris M
Community Manager
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June 19th, 2025 15:40
Before our users can assist in troubleshooting, provide the specific Laptop model.
STM14
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June 19th, 2025 19:30
It's an XPS 17 9710. At first I thought the sign in issue was the result of an update, but then I noticed only one LED lights up when the camera is looking for me. Also, explains why when there's a light shining on my face, facial recognition seems to work.
DELL-Chris M
Community Manager
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56.8K Posts
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June 20th, 2025 15:31
Dell GHN (Get Help Now) chat support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private XPS 17 9710 Service Tag with them.
Run through this Dell article =
Troubleshooting and Resolving Dell Webcam Driver Issues in Windows