Unsolved
1 Rookie
•
2 Posts
0
42
April 4th, 2025 10:39
XPS 16 sound card crash when I use Adobe Premiere
XPS 16 9640
Hi everyone,
I have a sound problem with my DELL XPS 16 9640 each time I use Adobe Premiere:
using a DELL XPS 16 9640, Intel i9, NVIDIA GeForce RTX 4060, 32 GB RAM with Cirrus Logic sound card (Cirrus CS42L43 - with the latest drivers from Dell: 6.0.28, A04), Adobe Premiere 2025 (Version 25.2.0 Build 147) and Windows 11 (Home 64bit 10.0 Build 22631).
When I start Premiere everything is fine, but after a few minutes of working suddenly the sound stops (whatever I'm doing in Premiere in this moment) and Windows shows that no sound speakers are available. If I’m running the windows problem solver it shows that the sound card is not available. The only way is to restart the computer, then everything is fine again until I start to use Premiere again.
I did a lot of updates and tried to deactivate some features of the Cirrus Logic sound card - nothing changed... The problem only occurs in Premiere, each other program works fine with this sound card.
I bought this expensive laptop specially for my work with Adobe programs. Could you please help me?
DELL-Jesse L
Moderator
•
17.6K Posts
0
April 4th, 2025 11:44
If your XPS 16's sound card crashes when using Adobe Premiere, try updating your graphics drivers (Intel and NVIDIA), setting NVIDIA as the preferred GPU, and ensuring your Windows OS is fully updated.
1. Update Graphics Drivers:
Intel: Download the latest drivers from the Intel website.
NVIDIA: Download the latest drivers from the NVIDIA website.
2. Set NVIDIA as Preferred GPU:
Open the NVIDIA Control Panel.
Go to "Manage 3D Settings."
Under the "Program Settings" tab, select "Adobe Premiere Rush" (or "Adobe Premiere Pro" if you're using the full version) from the drop-down menu.
Set the preferred graphics processor to the "High-performance NVIDIA processor."
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
obo3ox
1 Rookie
•
2 Posts
0
April 6th, 2025 10:46
Thank you for your help!
The graphic drivers are already updated and Nvidea settings have been as you wrote.
But what seems to help: I did the latest Windows updates yesterday - which should be security updates and not driver updates - but still it works stable (at least for the moment). Hope it stays that way :-)