Start a Conversation

Unsolved

BD

1 Rookie

 • 

1 Message

29

March 16th, 2025 16:01

XPS 16 9640, will not open

Unplug my 6 month old Dell XPS 16 9640 Laptop and went to the basement. I cannot open the top. Need help.

Community Manager

 • 

1K Posts

March 16th, 2025 16:01

Hello! Thank you for using the DCF (Dell Community Forum). We are the DELL-Cares contact for order/shipping related queries, not Technical Support issues.

Moving your Post to the applicable hardware troubleshooting board. Click the Get Help Now on right to start a chat with Technical Support.

(edited)

Community Manager

 • 

56.8K Posts

March 18th, 2025 15:48

Dell Support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them.

Explain cannot open. Are you saying that the laptop lid/screen is stuck closed?

No Events found!

Top