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July 17th, 2025 10:28
XPS 16 9640, performance issues
My XPS 16 freezes out of nowhere, even when I'm just working in excel, edge, and outlook. It's insane that a premium device can’t handle basic productivity. This isn’t just disappointing, it’s outright embarrassing for something in this price range. A machine in this league choking mid-task isn’t just crazy, it’s unacceptable. I’m not asking it to run a nuclear reactor, just excel, edge, and outlook. If that’s too much for it, it’s time Dell answers for some serious performance gaps.
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DELL-Chris M
Community Manager
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July 17th, 2025 13:33
Dell GHN (Get Help Now) chat technical support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private XPS Service Tag with them. Once verified, they will troubleshoot with you.