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matsiems

1 Rookie

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1 Message

32

May 22nd, 2025 09:20

XPS 16 9640, BSOD, constant errors after Factory reset, driver updates and weeks of troubeleshooting

Hi, 

Am experineced constant BSOD Blue Screen of Death errors on my Dell XPS 16 9640 BSOD after weeks of troubleshooting with the Dell Tecgh Support.  Have tried everything inclduing 3 Factory reset, driver updates, virueses checks and and logs, but nothing has happened.  I was finally told that it might be releated to the motherboard and send they will send someone, but a few days later told me they need they need the logs first, but still cannot find the root cause.

It seems only in safe mode the BSOD do not happen.
 

Please advise.
Thanks, Mat

1 person also has this problem

anne_droid

3 Apprentice

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649 Posts

May 22nd, 2025 11:47

Hi

Unfortunately from your description it is a software issue, I believe.

One of those driver/updates is the cause, and hopefully DELL have a techy-type who can prevent the install of some updates.

Something not quite this drastic...

Block All Driver Updates via Device Installation Settings

  1. Open Settings > System > About.

  2. Click Advanced system settings.

  3. Go to the Hardware tab.

  4. Click Device Installation Settings.

  5. Select No (your device might not work as expected).

  6. Click Save Changes and OK.

This stops Windows Update from automatically installing drivers for all devices.

OR

  1. Open Notepad and paste the following, replacing HardwareIDs with your actual IDs:

    text
    Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DeviceInstall] [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DeviceInstall\Restrictions] "DenyDeviceIDs"=dword:00000001 [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DeviceInstall\Restrictions\DenyDeviceIDs] "1"="HardwareID1" "2"="HardwareID2"

Save as block-driver.reg and double-click to merge into the registry.

EVEN....

To disable (hide) a specific Windows update using PowerShell, the most effective method is to use the PSWindowsUpdate module, which allows you to manage and hide individual updates by their KB number.

Hide a Specific Update Using PowerShell

Install PSWindowsUpdate Module

Open PowerShell as Administrator and run:

powershell
Install-Module -Name PSWindowsUpdate -Force

Hide-WindowsUpdate -KBArticleID KB1234567,KB7654321 -Verbose -Confirm:$False

etc etc.

But that is just my thoughts, and not something DELL has to comply with.

rothenbj

1 Rookie

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8 Posts

July 16th, 2025 20:31

Have you ever gotten a resolution?

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