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July 3rd, 2024 21:08
XPS 15 Stops charging
Hi all,
I'm suddenly having an issue with my XPS 15 9500.
The Laptop suddenly stops charging, it runs down the battery.
If I can shut down the laptop by holding down the power key for a long time it shutsdown and when I turn it back on it is charging.
I don't know what's going on with it.
The charger seems to be working as the Laptop is capable of charging.
I don't know why it stops.
It doesn't matter which of the three ports I connect the Power too.
It just stops charging unless I power off in that way.
I think the computer is up to date.
Any ideas of what's wrong or what I should do?
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MorganGrubb
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1 Message
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July 6th, 2024 22:10
Sounds very much like the same issue as https://www.dell.com/community/en/conversations/xps/xps-15-9500-plugged-in-but-will-not-recognize-it-is-charging/647f9496f4ccf8a8de6e4213
I also have this issue, just got the motherboard replaced and the issue appears to be back.