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July 3rd, 2024 21:08

XPS 15 Stops charging

Hi all,

I'm suddenly having an issue with my XPS 15 9500.

The Laptop suddenly stops charging, it runs down the battery.

If I can shut down the laptop by holding down the power key for a long time it shutsdown and when I turn it back on it is charging.

I don't know what's going on with it.

The charger seems to be working as the Laptop is capable of charging.

I don't know why it stops.

It doesn't matter which of the three ports I connect the Power too.

It just stops charging unless I power off in that way.

I think the computer is up to date.

Any ideas of what's wrong or what I should do?

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July 6th, 2024 22:10

Sounds very much like the same issue as https://www.dell.com/community/en/conversations/xps/xps-15-9500-plugged-in-but-will-not-recognize-it-is-charging/647f9496f4ccf8a8de6e4213

I also have this issue, just got the motherboard replaced and the issue appears to be back.

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