Unsolved

1 Rookie

 • 

3 Posts

 • 

2 Points

81

August 6th, 2025 00:27

XPS 15 9570 and Thunderbolt dock issues

I am beginning to feel that the issue I have just one of those things, and that the cure is a new laptop. 

My primary goal is to run two high res screens off my laptop. Simple enough. 

When I bought my 9570, I had a pair of Dell U3014 monitors. These had happily run at 2560x1600 off a dumb dock connected to my previous laptop. 

I started off with a Dell WD19 Thunderbolt dock back in the Win10 days. From the start I would lose the connection between the laptop and the dock completely - this meant losing video on the two external monitors and also losing the connection to the two external HDs running off the dock. 

Eventually through a series of steps which I cannot remember nor replicate I established a stable connection. Which then one day disappeared, and I went back to losing the connection. 

To explain what that means: Windows makes a ding-dong sound, all three screens go black, wait 5-10 seconds, then the laptop screen comes to life as the only powered screen. Wait a few minutes, and another ding dong sounds and the process reverses. Repeat, every few minutes. Unworkable. 

Since then I have tried (a) a WD22TB dock, (b) an HP G4 TB dock, and (c) and different external screens (currently U2723QE in the office and a pair of generic Chinese 15" 4k screens that can run at 3840x2160. And I have upgraded to Win11. The laptop is powered separately from the dock; at one point I suspected the issue was related to power draws on the laptop during processor-intensive moments, but that correlation no longer holds good. 

Every attempt to run both screens via a TB dock fails. I can leave the Thunderbolt Control Center open on my desktop, and watch it showig a TB dock connected, then show the connection being extinguished, then re-established, over and over again. 

What I can do: run one external screen from the laptop's USB port at as high a resolution as the external screen will manage. I have tried daisy-chaining the U2723QEs (ie avoiding a dock) which seemed like a promising solution, but only the first will run at 4k, with the second at 2560x1600. 

Does anyone - assuming anyone has read this far - know what the cause of or better yet the solution for this is? 

1 Rookie

 • 

1 Message

 • 

2 Points

August 25th, 2025 22:23

Hey, I am having the same issue with my DELL XPS 17 9720. I've been fighting with this for months already and nothing seems to come up on any forums. I've tried updating my BIOS, Windows, and all the drivers using DELL's official website but nothing seems to work. I've also notices that the thunderbolt drivers seems a bit odd from DELL's website. Have you managed to fix your issue?

1 Rookie

 • 

3 Posts

 • 

2 Points

August 27th, 2025 03:05

I am no further towards a solution. I wonder whether this is a hardware fault with the XPS laptop series, to be honest. 

1 Rookie

 • 

3 Posts

 • 

2 Points

September 18th, 2025 14:43

I have a solution!

It is daisy chaining. Specifcially: laptop to monitor #1 via USB-C, and monitor #1 to monitor #2 via displayport. 

Both monitors are U2723QEs, and both are running at 3840x2160, with the laptop running at 3840x2400. 

There is a little bit of graphics sluggishness occasionally, but I can live with that. 

I won't be able to use this to run the two generic Chinese 4K portable monitors as they are not capable of daisy chaining. So one external monitor when travelling; not the end of the world. 

No Events found!

Top