Unsolved
1 Rookie
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3 Posts
0
115
February 3rd, 2025 10:54
XPS 15 9560, the video Fan failed to respond correctly
XPS 15 9560
Can anyone help me with that ?
Is it BIOS issue ?
Cause about 2 days ago when I power on it, it goes straight to booting and Hardware scan and gave this issue.
The laptop isn't heating, Fan is working making a different sound than usually.
I also run Dell assist Hardware scan :
Drive space reclaimed
Software update installed
Files optimized
Recent activity
Hardware Scan Result (Manual) - Default scan - Failed - February 3, 2025 3:53:22 PM
- Battery - Fail
- Percent Health - D0302
- PCI Bus - Pass
- PCI Status - Pass
- PCI - Pass
- Mass Storage Controller - Pass
- Communications Controller - Pass
- Video Card - Pass
- PCI Bridge - Pass
- Wireless Network Card - Pass
- PCI ISA Bridge - Pass
- Memory Controller - Pass
- HDAudio Controller - Pass
- USB Controller - Pass
- SM Bus Controller - Pass
- USB Status - Pass
- USB Composite - Pass
- Fingerprint Reader - Pass
- USB - Pass
- Camera - Pass
- Internal Hub - Pass
- Bluetooth - Pass
- Fan - Pass
- CPU - Pass
- Memory - Pass
- HardDrive - Pass
ann_droid
2 Intern
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508 Posts
0
February 3rd, 2025 11:22
Hi
Could you edit the picture to remove the service tag please, and perhaps the QR code?
ann_droid
2 Intern
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508 Posts
0
February 3rd, 2025 11:25
Hi
Is it connected to a Docking Station?
If so, does the error code still appear when removed from the docking station?
Muhammad369
1 Rookie
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3 Posts
0
February 3rd, 2025 11:39
@ann_droid
No its not connected to a docking station.
And how do I even edit or delete this Community Post ? to remove service tag
Muhammad369
1 Rookie
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3 Posts
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February 3rd, 2025 11:53
@DELL-Chris M seems like you are the guy to who deletes the post ?
Can you delete this Community post I'll post my issue again
<An edit of the picture to remove the private data was all that was needed. DELL-ChrisM>
(edited)
ejn63
10 Elder
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28.7K Posts
0
February 3rd, 2025 12:02
You need to replace the GPU fan (and it probably wouldn't be a bad idea to replace the CPU fan at the same time unless you know it's newer than the GPU fan that's failing).