XPS 15 9560 - New Dell Battery - Not identifiable / incompatible battery

Hello All,

Has anyone else had this problem and if so how did you fix it, maybe a registry edit...?

My original OEM Dell battery has been getting worse, does not hold a charge, so it is time for a new one.

So I decided to buy a new battery, at first I was thinking that I would do the same as I have done in the past and go on Amazon and purchase one from there. But I thought, no I will buy a brand new OEM battery at 5 to 6 times the amount of an aftermarket one directly from Dell (PN# GPM03).

Well the new Dell battery arrived and when I installed it, I got an error message as follows:

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Dell SupportAssist

Product Name: XPS 15 9560

System BIOS: 1.24.0

Service Tag: #######

ePSA: Build 4306.17 UEFI ROM

WARNING: The primary battery is not identifiable and this system will not charge this battery pack. Using an incompatible battery or a third party battery may increase the risk of fire or explosion.

Only Dell batteries should be used in Dell computers, and Dell batteries can only be purchased through Dell. You can order an authentic battery at www.dell.com/batteries

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I also got pretty much the same error message in the BIOS:

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Battery Information

Battery #1

Idle

Health: Not a Dell Battery

AC Adapter = 130W

WARNING: An installed battery is not identifiable and this system will not charge this battery pack. Using an incompatible battery or a third party battery may increase the risk of fire or explosion.

Only Dell batteries should be used in Dell computers, and Dell batteries can only be purchased through Dell. You can order an authentic battery at www.dell.com/batteries

Battery wear may not be covered by your warranty.

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Okay, that this moment time, after spending way too much time on the phone with Dell Customer Service, being transferred to Website Sale, being on hold for 45 minutes the first time and then being hung up on and 30 minutes the second time to only be hung up again. Dealing with tech support chat, only to be told to contact Website Sale for return or exchange. Aaaahhhh...!

So I ultimately ended up doing an Advance Exchange with Dell for another battery the arrives next week. I am trying not to be a pessimist, but I have a sneaking feeling that the second brand new Dell battery is going to give me the same result. I will then have to send my perfectly fine computer back to Dell to have them replace the battery for me. Aaaahhhh...!

Any help or thoughts would be appreciated, thanks in advance.

*** Just a little about me, I have a degree in electronics from the Air Force where I worked on the radar systems of the F-4 Phantom Fighter Jet. Built my first computer back in the 80's. I am currently the IT guy at work. I build and repair the computers. Install operating systems and all other software for us here at work, and also for friends and family. ***