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May 25th, 2025 05:33
XPS 15 9560, new battery, BIOS thinks its fake and wont charge it
I just purchased a brand new battery directly from dell for my xps 15. after installing it, the bios indicates its not recognized as a dell product and wont charge it. What is going on here?
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ejn63
10 Elder
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28.6K Posts
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May 25th, 2025 10:46
What model XPS (9530, 7950) and what part number is the battery?
DELL-Chris M
Community Manager
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56.8K Posts
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May 25th, 2025 12:00
Based on a search for the user email address, it is a 2017 XPS 15 9560 shipped to Costco. Updated the title. Originally shipped with =
GPM03 97WHR Simplo battery
The online XPS 15 (9560) Parts & Upgrades page does not list any batteries.
XPS 15 9560 validated OEM batteries =
GPM03 97WHR Simplo
5XJ28 97WHR LG
CP6DF 56WHR BYD
5D91C 56WHR LG