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7 Posts
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November 29th, 2024 12:37
XPS 15 9560 doesn't reliably detect Type C chargers (and WD15 dock)
I have an XPS15 9560 and besides this unresolved issue, the laptop has trouble detecting Type C chargers.
I have a WD15 docking station and it works fine when I plug it in my Precision 3570 laptop, it is detected instantly and starts charging.
The XPS15 however doesn't always detect the dock, and I have to very slowly insert the cable so it'll be picked up.
I have a 120W PD/QC4.0 charger as well and it's not detected at all (even though it used to work fine with the laptop!).
What could cause this issue?
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ejn63
10 Elder
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28.7K Posts
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November 29th, 2024 12:59
Most likely it's a USB-C port or ports that aren't firmly connected to the system board. The replacement of a mainboard on a system as old as this one is something only you can decide -- it may not make economic sense, particularly if system has a 7th gen CPU that will go out of OS support in 2025.