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October 13th, 2022 04:00
XPS 15 9560 doesnt recognize Samsung EVO 870 2TB and Crucial MX500 2TB
XPS 15 9560
Dear all,
i upgraded my XPS 15 9560 with an Samsung M.2 970 Evo Plus 2TB NVMe SSD. That worked well, including the change from RAID to AHCI mode.
Then i tried to exchange the old standard 1TB SATA HD (HGST) with an SSD. I first installed a Samsung EVO 870 2TB and then later a Crucial MX500 2TB. Both are not recognized by the Laptop. I cant see them, neither in the BIOS (how should it look there?) nor in Windows. According to the Crucial website the MX500 should be compatible with the XPS. What can i do to fix the issue? Anything i have to take care of in the BIOS?
By the way - BIOS and drivers are all up to date. Windows 10, Prof. 64 bit is installed.
Thank you!
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Baumeister25
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October 17th, 2022 09:00
I found the solution. The Sata cable was the problem. I did exchange it and now both SSDs can be detected without any problem and in AHCI mode. Strange is that the HDD did work with the old cable but both SSDs not.
Resetting the Bios was another thing i tried before ordering a new cable - however this also didnt work.
Baumeister25
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October 13th, 2022 05:00
And both drives are brand new and working if they connect the externally via SATA to USB adapter. The problem comes somehow from the XPS. Not the drives i think!
Baumeister25
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October 13th, 2022 05:00
Yes, the 970 EVO is the boot drive and works. The 870 EVO and Crucial MX500 were connected to the SATA port and are not the boot drives. And they are not even shown in the disk management. Therefore i can format them nor assign drive letters...
Further information: The F12 diagnostic shows the following errror
Error Code: 2000-0151
Validation: 115985
Hard Drive 1 - S/N 2239E66F176A, incorrect status = 32
Reinstalling the old HGST 1TB HDD works - this drive is correctly recognized.
JOcean
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October 13th, 2022 05:00
Assuming that the 970 EVO is the boot drive, when you installed the SATA SSD, did you allocate the drive in disk management? Unless you do that and format the drive it will not be seen in Windows. This page at Partition Wizard will help.
demonru
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October 15th, 2022 01:00
Did you try to switch back to RAID mode vs AHCI and test?
d5123101
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October 15th, 2022 21:00
I wouldn't recommend switching back to RAID mode. No real advantage (if anything more disadvantages) unless you are actually trying to run a RAID config. I would try something like reinstalling whatever SSD you want as the secondary drive and resetting the BIOS to defaults. Based off the diag results you posted, the laptop seems 'attached' to that old HDD.