1 Rookie
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1 Message
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525
January 22nd, 2024 10:28
XPS 15 9530, missing RTX 4060 in display adapters
I have bought a Dell XPS 15 (9530) with an RTX 4060 in Dec 23. Checked the system specs and I saw the RTX 4060 together with the Iris(R) Xe graphics driver. Missing Graphic Card after upgrading at Dell Flagship store. Went later for an upgrading at the same Dell official retail shop which I have ordered the laptop as the harddisk space ran out faster than I thought in less than a month. However, when it came back from the upgrade, I realize that the dedicated GPU RTX 4060 option is missing from the device manager. Under the display adapters tab, the only option showing is the Iris (R)Xe Graphics. What could be the possible cause of that? Driver clash? Soldered connection came loose? Or someone has changed the motherboard? Thanks
DELL-Nat M
Community Manager
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3.2K Posts
1
August 21st, 2024 14:03
Hello everyone, it appears that a part replacement is necessary to resolve this issue. We kindly request you to reach out to our support team for further assistance. You can contact support by clicking the ‘Get Help Now’ button located at the bottom right corner of the page.
vSoaker
1 Rookie
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1 Message
0
January 25th, 2024 02:45
I am having the exact same issue. I have tried updating bios, removing and reinstalling drivers for intel Iris graphics, removed drivers for RTX 4060 but I was unable to reinstall the drivers. stuck at a dead end right now. Unsure if it is a hardware issue or a software issue.
remonkeuls
1 Rookie
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2 Posts
0
February 3rd, 2024 16:03
Same issue with the nvidia 4070. Any solution found/offered yet?
The workaround of resetting BIOS to default every startup is not acceptable.
feerlessbee
1 Rookie
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12 Posts
1
May 10th, 2024 17:49
Exact same issue. Sometimes booting into uefi (and doing nothing else) fixes it, but not always. It keeps redisapearing.
Swanitos
1 Rookie
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10 Posts
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August 2nd, 2024 14:27
Same issue, has anyone found a long-term solution, or we can just wait for a new BIOS update ?
(edited)
blargeau
1 Rookie
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1 Message
0
January 3rd, 2025 06:05
Same issue here, completely unexpected and I am very disappointed with this XPS
remonkeuls
1 Rookie
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2 Posts
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January 3rd, 2025 17:18
Unfortunately, the solution as proposed above, is replacing the Videocard.
Luckily I had on site suppoert active, so mechanic came over and replaced the card. No problems since.