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August 6th, 2024 14:14
XPS 15 9520, loses the Bluetooth connection
Occasionally, my Dell XPS 15 9520 loses the Bluetooth connection with my Logi MX Master 3 and Logi MX Keys keyboard. This happens a couple of times a day. When it does, I switch to the laptop's keyboard and trackpad while power cycling the mouse and keyboard. After a while (the duration is not consistent), the Bluetooth connection resumes. However, the disconnection may happen again the same day or a few days later, with no indication or predictability.
I'm unsure if the issue is related to the laptop or the mouse and keyboard. To eliminate variables, I fully charged the mouse and keyboard and plugged them into the laptop. However, this did not reduce or eliminate the disconnection problem. I also confirmed that all my Dell updates are current.
Please advise on the best way to address this issue so that my Bluetooth connection with my mouse and keyboard is rock-solid and completely dependable.
DELL-Jesse L
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August 8th, 2024 10:16
Click here to resolve bluetooth issues.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
DELL-Nat M
Community Manager
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August 9th, 2024 12:09
Hi @FJH-
adrian_m199
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November 24th, 2024 19:41
@DELL-Nat M I am currently experiencing the same issues with my XPS 9520 and the Log MX Keys keyboard (which works with my other computers with no issues). I also experience a lot of disconnection issues with my bluetooth headphones. I am going to downgrade to the older driver you recommended and will report back.