XPS 15 9520, blue screen due to Bluetooth

Question

I’ve noticed a persistent issue with the Bluetooth. It’s difficult to accurately replicate but this is how it happened to be last night:

I had my Bluetooth mouse and headset connected. I pressed the power button to put it to sleep and came back after some time. Found that my mouse wasn’t responding and then, restarted my computer and a blue screen appeared with error code DRIVER_POWER_STATE_FAILURE.

All drivers are up to date and this has happened a couple of times wherein I’d just leave the computer on overnight and it would go into blue screen automatically.

I’ve had a dell computer before this and for the entirety of its life time (5 years) I experienced 3-4 bsods but with my new XPS, which is less than a year old, I’ve had more than 10. Paying $1700 I expected dell to do a fantastic job but they’ve let me down.

Is there anything that can be done?

DELL-Nat M · Answer

Hi all, We request you to install the below audio driver and share the outcome: Realtek Audio driver 6.0.9509.1, A72

mhamdbahja · Answer

Same problem here with my Dell XPS 9530. Despite attempting to update to the latest Bluetooth driver, the problem persists. Almost daily, I experience this issue when trying to connect to or disconnect from bluetooth device.

Random Tech · Answer

I'm also experiencing strange things with Bluetooth and XPS 9520.  I've updated bluetooth drivers, flashed to latest bios.  Issue persists.  The behavior is very close to described in the original post, including I think the same BSOD message.  User is only using a headset, he will report that it stops working and won't connect.  He tries to remove the device (which it does not go away), and then upon reboot it blue screens after a long wait.

Caxopog · Answer

Yes, have the same problem - after reboot my bluetooth headphones connects good and works good, but if, after some time, you disconnect them (turn them off for example) and try to connect again, they connect, but no sound (looks like they connected, but not working) and if you try to restart bluetooth it wont start again (button becomes gray). If you decide to reboot laptop after that it stays for couple of minutes in 'Restarting' state and then drops to BSOD driver error.

rlc35 · Answer

Same problem here, clean install of Windows 11 also did not fix the issue. Also does not work to restart any of the Bluetooth services. Super disappointing

Nicolo francescon · Answer

@Caxopog​ did you resolvit or it is still the same

XPS

XPS 15 9520, blue screen due to Bluetooth

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