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March 28th, 2023 13:00
XPS 15 9500 Touchpad Rattle Issue
XPS 15 9500
X
Hello Gang,
My 9500 has the dreaded touchpad rattle issue. If I put pressure on the bottom of the laptop, the rattle goes away. It's still under warranty. What are my options to have it repaired? If I have to send it in, will the they transfer my files over to a replacement unit? Or, can they replace just the touchpad on mine?
As Always, thanks in advance for any assistance you can give me.
James S
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ejn63
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28.7K Posts
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March 28th, 2023 16:00
The entire palmrest assembly will be replaced -- the keyboard, touchpad and palmrest are a single unit.
Absolutely do not send the drive with the system unless you have a full, verified backup -- it is very possible they'll reimage the system as part of the repair process, and if they do, you will lose everything.
No, the system will not be replaced -- that option comes up only after three repair attempts for the same issue have failed to resolve the problem.