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November 5th, 2024 20:47
XPS 15 9500, does not recognize charger
Message to DELL. My 2020 Dell XPS 15 9500 has a HUGE problem with power and Dell can fix it with a BIOS update.
Here we go.
Problem: every day, once or twice the Dell would not recognized power adaptor on USB C, it then lose battery very quickly and then dies when you really don't want it to die. Once it has died, then you somehow it will finally charge!
Wha does NOT help: I updated the sw, changed the battery, nothing helped, except the following procedure =
Solution, when the charge is lost here is what was recommended on the support network, it works!
- Unplug the charger
- Shutdown
- Then reconnect the charger
- Reboot
- reconnect
- Voilà
Can you fix this in a new BIOS?
from all XPS users thank you
JB
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HedgeFundManager
2 Intern
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481 Posts
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November 9th, 2024 16:44
Maybe time for a new power brick.
jeffboss
1 Rookie
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1 Message
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April 8th, 2025 17:03
@HedgeFundManager I replaced my power brick (power adapter) and it didn't solve the problem.
HedgeFundManager
2 Intern
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481 Posts
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April 9th, 2025 16:29
Then its likely a system board fault with the MCU chip or one of the related MOSFET switches