Unsolved
1 Rookie
•
1 Message
0
21
March 20th, 2025 08:41
XPS 15 9500 charging issue with Dell U3818DW
Hi all,
I have a XPS 15 9500 laptop connected to a Dell U3818DW monitor via USB-C.
The laptop acutally charges over a 130w Power Supply and is always plugged in.
Issue:
When I remove the USB-C to use the monitor on another laptop, the XPS stops charging. When I then remove the power supply and plug it in again, it says "not supported power supply". Only shutting down completely, remove the power supply, plug-in and restart helps. This issue is only when using the Monitor, there is no battery or power-supply issue. Monitor has newest firmware 106.
Any ideas?
No Events found!
DELL-Jesse L
Moderator
•
17.6K Posts
0
March 24th, 2025 09:40
Update the system to the latest bios version to see if that will resolve the issue.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.