Unsolved
5 Posts
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207
October 29th, 2020 10:00
XPS 15 9500 Audio Static
Guys,
My audio does not seem right. The sound on the song compared to my phone and last computer seem off. I plugged my headphones in the jack and the issues still persists. Sometimes I can hear glitching in the audio and sound is just off (I have listened to the song 1000x). Is there something I can do to fix my audio issue or reset settings?
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sport_line
1 Rookie
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77 Posts
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December 8th, 2020 04:00
Do you have this only on internal speakers or it present on external speakers as well?
There is a global issue with crackling/distorted audio on all XPS 15 9500. Issue shown here - https://drive.google.com/file/d/1ijHPbKahLE2l1cTKUUryPUPTwKXC7s_H/view?usp=sharing
There are 2 threads on this issue, might be worth checking:
https://www.dell.com/community/XPS/XPS-15-9500-speakers-crackle/m-p/7750166/highlight/false#M74081
https://www.dell.com/community/XPS/XPS-15-9500-speakers-crackle-2/m-p/7755916/highlight/false#M74513