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May 19th, 2025 17:59
XPS 15 9500, AC adapter not installed
Hello Dell team,
My XPS15 is no more charging. When I go into BIOS, it says 'AC adapter not installed' even my charger is plugged.
How to fix this ?
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plaura02
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4 Posts
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May 19th, 2025 18:08
When I launch the SupportAssist On-board diagnostics, it says 'Charger - Unable to detect charger'
ejn63
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28.6K Posts
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May 19th, 2025 20:28
What type of connector (round barrel or USB)?
What model XPS 15 (9530, 7950, etc.)?
plaura02
1 Rookie
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4 Posts
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May 27th, 2025 19:03
USB Type C 130 W
Model is XP15 9500
(edited)
plaura02
1 Rookie
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4 Posts
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May 27th, 2025 19:04
I am thinking to send it for hardware repair since in the BIOS it is displayed 'AC Adapter not installed' even charge is plugged.