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January 8th, 2026 20:30
XPS 14 9440, premium, camera will suddenly stop working entirely
Hopefully I’m not the only one experiencing this, but I’m running into a recurring camera issue on Windows 11 25H2 where the camera will suddenly stop working entirely.
It hasn’t failed while actively in use, but rather when attempting to start it again — for example after sleep, login, or re-enrolling Windows Hello. Typically the camera works the first few times (login, wake, app launch), and then at some point it just stops responding. At that point it’s unpredictable when it will fail.
I’ve tried the usual troubleshooting steps with no success:
Reinstalling camera drivers
Re-enrolling Windows Hello
Ensuring all drivers are current via Windows Update and Dell
Reinstalling the Intel 2D Imaging / Vision / USB Bridge Driver for Camera per Dell support
None of these have resolved the issue.
When the problem occurs, the camera is unusable system-wide and the only way to recover is a full reboot. I can’t even disable the camera — attempting to do so causes Settings and/or Device Manager to hang indefinitely.
I did find a similar Dell Community thread for a different system here:
https://www.dell.com/community/en/conversations/dell-pro-laptop-computers/pro-14-plus-pb14250-freezes-when-using-webcam-with-teams-or-zoom/68f17ba5a3935b753dc08618
In that thread, some replies mentioned disabling Intel AI Boost / NPU and ensuring the latest Intel 2D Imaging/Vision/USB Bridge driver are installed.
Is anyone else seeing this behavior on Windows 11 25H2 (or recent Dell systems), and has anyone found a reliable fix or workaround?
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GauravSyst
2 Intern
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315 Posts
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January 9th, 2026 11:18
Well you can try to Disable Camera Power Management it might help you in fixing the issue.
DELL-ChrisM2
Community Manager
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1.2K Posts
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January 12th, 2026 13:41
Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them and all your troubleshooting. This will in turn generate a unique Technical Support case for your unique Service Tag.
Juicewood
1 Rookie
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1 Message
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January 18th, 2026 11:50
I have had this issue since I bought this laptop in September last year. I've had multiple calls with their support team and it's the same boring conversation. I've had the screen replaced as they initially diagnosed it as a hardware issue which it clearly wasn't.
Since then I've had to do a re-install of the whole operating system, rollback drivers etc. all to no avail.
They keep telling me to do the same thing and won't replace the laptop. It's becoming a complete joke. Today they asked me to uninstall a driver which I did, despite me telling them it won't make a difference, download a new drive which I did and hey presto camera still not working.
It seems to be a driver issue as I managed to rollback a seemingly unrelated driver about 2 months ago and stupidly didn't take note of it, but it did fix the issue. However, there was an auto driver update just before Christmas and the camera has stopped working again.
I've finally lost the plot with the laptop and just want a replacement which they're saying isn't an option.
I had an XPS13 for 6 years and it was brilliant and only changed it as the processor wasn't compatible with Win11. This XPS14 is diabolical as is the so called "premium" support I'm not getting.
Shame on you Dell.