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July 27th, 2024 20:11
XPS 1300 9300 Screen Goes Black when Power Cord Connected
If I plug my XPS1300 9300 (Windows 10 22H2) into power, the screen goes black, even though the computer stays on. If I reboot it while keep the external power connected, it comes on with a normal display. I have the most recent BIOS and nothing turns up on a hardware scan. Any suggestions?
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MaxCreatesCode
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January 27th, 2025 19:33
This is caused by a problem with the default Dell HDR profile / power profile. Dell has it set to "turn HDR ON when plugged in" & there is a long delay where the screen goes blank when switching to HDR that sometimes results in a permanant blank screen(depending on power settings) which can be alleviated by restarting while the power cable is plugged in or restarting when the power cable is not plugged in (but not changing between these two states). (you may need to hold power button to hard reset, then choose restart now if the blue screen comes up after restarting)
After updating drivers for the display or using driver update utilities this fix may get reset. (The driver fix for display flickering seems to add this other bug at least.)
I managed to overwrite this setting by doing the following:
Alternatively this setting can also be set directly deep within the old advanced menus or by editing the file directly & restarting. Or you can set a different HDR profile to fix this issue as well. (I can see these settings when inspecting this with PowerShell but can't find them in the simplified Windows 10/11 menus.)